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Getting out of internet contract

Re: Getting out of internet contract

Postby Janjan » Wed Jan 03, 2018 2:38 pm

If you have a Fiscal Rep I would ask their advice. This is Spain after all and things work differently. It's not easy to get out of Contracts.
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Re: Getting out of internet contract

Postby Lynne1 » Wed Jan 03, 2018 2:43 pm

Yes it does seem like they are holding me to ransom even though their service is atrocious
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Re: Getting out of internet contract

Postby Paulr » Wed Jan 03, 2018 3:57 pm

Ask them for a Complaint form - completed forms are submitted to Consumer authorities and Sellers can be fined. Shops and offices are legally obliged to provide you with a Complaint form when requested - I doubt they would refuse, but suggesting that you'll call the Local Police should persuade them (I know we would think this isn't a Police issue in the UK, but it's the sort of thing the Policia Local deal with in Spain). Hopefully, this will persuade your service provider to be a little more helpful.

Here's a link to how to complete the complaint form:

http://moneysaverspain.com/official-com ... orm-spain/

Good luck!
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Re: Getting out of internet contract

Postby Lynne1 » Wed Jan 03, 2018 5:28 pm

Thank you very much very helpful
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Re: Getting out of internet contract

Postby Potjoe » Sun Jan 07, 2018 9:04 pm

Hi, we had this problem with then about 3 years back every day around 16-00 hrs it would go down to 1 mg ,then a man come down in the morning and that time of the day was good speed all ok, so 2-3 weeks later back to them man will call,the man calls me on the phone to say will call round in the morning oh sorry we are going out can you call about 16-00 hrs arrrrr yes mans comes about 16-30 takes a long look yes you have Problem,back to shop/office tell them man called and only 1mg and was paying for 10 mg can I please cancel as you cannot supply me the 10mg I am paying for. Contact cancelled.this may help
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Re: Getting out of internet contract

Postby Lynne1 » Sun Jan 07, 2018 9:08 pm

Thank you I will try it but they ring me every day and every day I say it’s tinning slow and fiddle and they fiddle about with it and works for about an hour and then it goes down. Every day this happens so I’m ringing them every day just to annoy them. But I will try again and thanks for your help
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Posts: 239
Joined: Sun Oct 25, 2015 9:41 pm
Which part of Spain are you from?: In England,
Gender: Female

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