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Recovery of immobilised car from Barcelona to torrevieja

Recovery of immobilised car from Barcelona to torrevieja

Postby Adecole » Mon Aug 28, 2017 7:25 pm

A friend of mine in Benijofar needs help. She was robbed on the AP7 on Saturday and her Renault is currently in a storage facility near Barcelona. She has been collected by friends and brought to benijofar yesterday.
Does any one know of someone who could collect the car for her and transport it to the Renault dealer in Torrevieja? At the moment she has no phone but can communicate via email. I am in the UK, and I am trying to help her recover from this mess. Her handbag with the keys in it were stolen, so it has to go to a Renault dealer for replacement keys to be ordered and programmed.
Any assistance would be gratefully received.
Adecole
 
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Which part of Spain are you from?: Benijofar
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Re: Recovery of immobilised car from Barcelona to torrevieja

Postby Tootandploot » Mon Aug 28, 2017 7:41 pm

I am not an expert but would have thought that her insurers (breakdown cover) assuming she has it should be able to help?
Tootandploot
 
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Re: Recovery of immobilised car from Barcelona to torrevieja

Postby Adecole » Mon Aug 28, 2017 7:45 pm

Nope. Not covered for theft of keys, unfortunately. And Renault assistance have declined to help since it's not a mechanical breakdown. Their blurb says they can arrange services even if they don't cover them, but the person on the phone was pretty unhelpful, I understand
Adecole
 
Posts: 2
Joined: Mon Aug 28, 2017 7:11 pm
Which part of Spain are you from?: Benijofar
Gender: Male

Re: Recovery of immobilised car from Barcelona to torrevieja

Postby jpeg » Mon Aug 28, 2017 10:02 pm

she will be covered by her insurance company for recovery of the car to home or a specified location if she is with a good company but why not have the Renault garage in Barcelona do the job and ask the insurance company to recover it to her home
jpeg
 
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