Join Talk Quesada
Welcome to Talk Quesada! My name's Alex and this is my website all about Ciudad Quesada in Spain. Talk Quesada is free to sign up and use so register below!
WARNING Returning our car to record car hire
Re: WARNING Returning our car to record car hire
by Yan » Wed Sep 13, 2017 10:50 am
Use Firefly at Alicante airport, they have a very civilised ticket queue system that means you aren't seeing queue jumpers when it's busy. Take out your own insurance prior to the trip, fuel full to full, use your phone camera to record any damage, check underneath, spare tyre, interior and take a pic of dashboard for mileage and fuel gauge. Remove hire sticker from back of car and put somewhere safe to replace before you return the vehicle. Drive safely, never exceed speed limit even if you think the road is empty and free of police. Keep spare change for tolls, you may come across one unexpectedly. Pay all parking fees, try and park in a safe area and leave clearance if possible to minimise risk of people opening their door and denting yours. If the car gets covered in Quesada red dust ( high chance) take it to the car wash prior to return and give it a 1 euro blast to clear the grime, replace hire sticker on back of car. Clean interior especially sand in the boot and foot wells. On return use the garage next to the airport to fill right up and keep the receipt, have all paperwork with you and take a photo of the dashboard again showing mileage and fuel. Check the vehicle is empty and be courteous and polite when approaching the attendant with the clipboard. Wait until he or she is ready, don't show impatience. Show the petrol receipt before they ask for it and let them see that you have all paperwork in your hand. Hopefully, so long as you haven't hit a tree during your trip, you will be waved along with a friendly smile, deduction free. Of course there's no accounting for the random nature of life and even though you follow this guide, chaos may ensue and you will end up with a hefty bill, no fault of your own. Good luck, the roulette wheel of car hire is about to be turned once more.
-
Yan - Posts: 390
- Joined: Thu Feb 23, 2017 11:14 am
- Which part of Spain are you from?: Quesada
- Gender: Male
- PeteKnight
- Posts: 1468
- Joined: Sun Oct 16, 2016 10:17 pm
- Which part of Spain are you from?: Villamartin
- Gender: Male
Re: WARNING Returning our car to record car hire
by zuby » Wed Sep 13, 2017 11:12 am
Yan wrote:Use Firefly at Alicante airport, they have a very civilised ticket queue system that means you aren't seeing queue jumpers when it's busy. Take out your own insurance prior to the trip, fuel full to full, use your phone camera to record any damage, check underneath, spare tyre, interior and take a pic of dashboard for mileage and fuel gauge. Remove hire sticker from back of car and put somewhere safe to replace before you return the vehicle. Drive safely, never exceed speed limit even if you think the road is empty and free of police. Keep spare change for tolls, you may come across one unexpectedly. Pay all parking fees, try and park in a safe area and leave clearance if possible to minimise risk of people opening their door and denting yours. If the car gets covered in Quesada red dust ( high chance) take it to the car wash prior to return and give it a 1 euro blast to clear the grime, replace hire sticker on back of car. Clean interior especially sand in the boot and foot wells. On return use the garage next to the airport to fill right up and keep the receipt, have all paperwork with you and take a photo of the dashboard again showing mileage and fuel. Check the vehicle is empty and be courteous and polite when approaching the attendant with the clipboard. Wait until he or she is ready, don't show impatience. Show the petrol receipt before they ask for it and let them see that you have all paperwork in your hand. Hopefully, so long as you haven't hit a tree during your trip, you will be waved along with a friendly smile, deduction free. Of course there's no accounting for the random nature of life and even though you follow this guide, chaos may ensue and you will end up with a hefty bill, no fault of your own. Good luck, the roulette wheel of car hire is about to be turned once more.
- zuby
- Posts: 64
- Joined: Sun Jul 30, 2017 11:20 am
- Which part of Spain are you from?: quesada
- Gender: Male
Re: WARNING Returning our car to record car hire
by Jan » Wed Sep 13, 2017 1:29 pm
Can I just clarify for those new to car hire that the 'own' insurance being mentioned on this topic is actually excess insurance which covers any excess that the hire company charge for damage.
All decent car hire companies will cover their cars by normal comprehensive car insurance in the hire price and the excess insurance will and should be non-obligatory. Any hire company who says that you 'should' or 'must' buy this extra insurance is trying it on.
Having a personal annual excess insurance which is under £50 a year is well worth it and a decent hire company will not pressurise people to buy their excess insurance.
There are decent companies out there who do not try it on, just ask on here.
Cheap car hire is not always the best!
We generally use Opencar and have never had problems - They do not advertise or sponsor our forum but I personally have found them easy and honest to deal with. There are other good ones too just check on the forum before hiring.
All decent car hire companies will cover their cars by normal comprehensive car insurance in the hire price and the excess insurance will and should be non-obligatory. Any hire company who says that you 'should' or 'must' buy this extra insurance is trying it on.
Having a personal annual excess insurance which is under £50 a year is well worth it and a decent hire company will not pressurise people to buy their excess insurance.
There are decent companies out there who do not try it on, just ask on here.
Cheap car hire is not always the best!
We generally use Opencar and have never had problems - They do not advertise or sponsor our forum but I personally have found them easy and honest to deal with. There are other good ones too just check on the forum before hiring.
Like us on Facebook to keep in touch: Facebook.com/TalkQuesada
-
Jan - Site Admin
- Posts: 11193
- Images: 164
- Joined: Mon Oct 17, 2011 8:34 pm
- Which part of Spain are you from?: Lo Marabu Dona Pepa
- Gender: Female
Re: WARNING Returning our car to record car hire
by najizan123 » Wed Sep 13, 2017 7:42 pm
I can honestly say that I have NEVER had an issue using Firefly through DoYouSpain. As mentioned above...go full to full, and take lots of photos! Firefly don't put stickers on the cars, which is an added bonus.
They've never pressurised us to take insurance. We know the score, so give a polite 'no gracias', and hand over the credit card.
We have our own excess insurance, and as Jan mentioned - if they say you HAVE to take their insurance, they are lying...take your business elsewhere.
Returning the vehicle - again as mentioned above - has always been easy, and generally no more than a mileage check, a petrol check, and a cursory glance around the outside.
I've never had a penny (or cent!) charged.
Nothing but praise for them...and I'd always use DYS as it's cheaper - for the same vehicle - than going direct with Firefly. DYS also allow you to cancel free of charge, so we tend to book way in advance, and then keep checking regularly.
They've never pressurised us to take insurance. We know the score, so give a polite 'no gracias', and hand over the credit card.
We have our own excess insurance, and as Jan mentioned - if they say you HAVE to take their insurance, they are lying...take your business elsewhere.
Returning the vehicle - again as mentioned above - has always been easy, and generally no more than a mileage check, a petrol check, and a cursory glance around the outside.
I've never had a penny (or cent!) charged.
Nothing but praise for them...and I'd always use DYS as it's cheaper - for the same vehicle - than going direct with Firefly. DYS also allow you to cancel free of charge, so we tend to book way in advance, and then keep checking regularly.
- najizan123
- Posts: 124
- Joined: Sun Jun 11, 2017 11:51 am
- Which part of Spain are you from?: Quesada
- Gender: Male
Re: WARNING Returning our car to record car hire
by ALAN T » Wed Sep 13, 2017 10:08 pm
car hire is a mind field with the companies at the airports , all that has been said before is absolutely true
one little tip from an ex panel beater/sprayer, look down both sides of the car for dents using a torch , any little scratches you may have missed touch in with some nail varnish during your stay, good range of colours (even metallics) from the chinese shop in quesada, black is the easiest to match .
we are using centaura for the first time on our next visit ,any problems with them ??
one little tip from an ex panel beater/sprayer, look down both sides of the car for dents using a torch , any little scratches you may have missed touch in with some nail varnish during your stay, good range of colours (even metallics) from the chinese shop in quesada, black is the easiest to match .
we are using centaura for the first time on our next visit ,any problems with them ??
- ALAN T
- Posts: 105
- Joined: Sat Apr 04, 2015 11:38 am
- Which part of Spain are you from?: quedada
- Gender: Male
Re: WARNING Returning our car to record car hire
by manxmunk » Thu Sep 14, 2017 7:31 pm
ALAN T, if you use nail varnish on the paintwork, what colour lippy do we use on the radiator grill
- manxmunk
- Posts: 696
- Joined: Tue Jul 26, 2016 11:20 am
- Which part of Spain are you from?: La Marina
- Gender: Male
Re: WARNING Returning our car to record car hire
by hiisrb9945 » Thu Oct 05, 2017 6:38 pm
just come back - we hired via zest insurance in the uk - and took their insurance - when we picked up the car from driveuela they did not give us any hassle , excepted this insurance, we were in and out of the office within 15/20 mins and when we returned it - they checked it over and refunded the deposit they took from our credit card. I could not fault them and will probably book with them again direct
- hiisrb9945
- Posts: 4
- Joined: Thu Feb 16, 2017 8:48 pm
- Which part of Spain are you from?: haradedes
- Gender: Female
Re: WARNING Returning our car to record car hire
by toonsandballoons » Fri Oct 06, 2017 2:58 pm
After 5 years of Using Goldcar 5 or 6 times a year with no problem they finally caught us with a damage claim. I have never taken their insurance and indeed they don't even offer it to me anymore. Left the car back at 6am and of course no one there to check it. I normally get an email within a day to say how much petrol was left and a credit but not this time (June 17). When the July card statement came in I saw a charge by Goldcar for €976. I rang them and they said it was for damage, I asked for proof and was told to email them I did but got no response. So after a week waiting I contacted my card company who took the claim on board and reversed the charge. Lo & behold a few days later Goldcar sent me an invoice & photos of damage which was not there when we parked it.
I denied all knowledge of damage and the card company closed the case with no payment to Goldcar. So its bye bye Goldcar going to try Wheels in Spain next time anybody used them before ? no credit card surcharge just pay on collection.
I denied all knowledge of damage and the card company closed the case with no payment to Goldcar. So its bye bye Goldcar going to try Wheels in Spain next time anybody used them before ? no credit card surcharge just pay on collection.
- toonsandballoons
- Posts: 85
- Joined: Tue May 21, 2013 9:07 pm
- Location: Dona Pepa & Co Mayo Ireland
- Which part of Spain are you from?: Dona Pepa
- Gender: Male
Re: WARNING Returning our car to record car hire
by Tjay » Thu Oct 19, 2017 10:46 pm
PLEASE BEWARE!
Record Go rent a car charged my credit card £900 a few weeks after returning it at Alicante Airport with no problems.
They refused to answer my emails as I asked for an explanation for the bill. (How can they bill you for something without even explaining why?)
My credit card company finally got a reply from them saying I had gone over the mileage allowance and also caused damage.
Both these are untrue and we are now having to dispute the claim.
Please please beware, as there is nothing stopping them from doing this every time someone rents out without taking out their extortionate insurance.
I’m horrified that they can do this and the innocent person has a fight to prove they’ve done nothing wrong.
Record Go rent a car charged my credit card £900 a few weeks after returning it at Alicante Airport with no problems.
They refused to answer my emails as I asked for an explanation for the bill. (How can they bill you for something without even explaining why?)
My credit card company finally got a reply from them saying I had gone over the mileage allowance and also caused damage.
Both these are untrue and we are now having to dispute the claim.
Please please beware, as there is nothing stopping them from doing this every time someone rents out without taking out their extortionate insurance.
I’m horrified that they can do this and the innocent person has a fight to prove they’ve done nothing wrong.
- Tjay
- Posts: 65
- Joined: Sun Sep 17, 2017 4:09 pm
- Which part of Spain are you from?: La Marquesa
- Gender: Female
Page 3 of 4 • 1, 2, 3, 4
34 posts
• Page 3 of 4 • 1, 2, 3, 4
Related topics
-
- Similar Topics
- Replies
- Views
- Last post
-
-
790 criminal record form from UK
by Diddydee82 » Fri Jun 16, 2023 6:49 pm in Quesada general discussion - 0
- 282
-
by Diddydee82
Fri Jun 16, 2023 6:49 pm
-
790 criminal record form from UK
-
-
Health record update
by DaveWales » Sat Feb 24, 2024 2:46 pm in Quesada general discussion - 2
- 252
-
by DaveWales
Sun Feb 25, 2024 12:22 pm
-
Health record update
-
-
record deck/turnable
by thispo » Tue Oct 10, 2023 9:28 pm in Items for sale in Quesada and surrounding areas - 0
- 82
-
by thispo
Tue Oct 10, 2023 9:28 pm
-
record deck/turnable
-
-
record deck wanted.
by thispo » Fri Oct 06, 2023 2:14 pm in Items wanted in Quesada and surrounding areas - 2
- 114
-
by Graham_Lynn
Sat Oct 07, 2023 7:47 pm
-
record deck wanted.
-
-
Record deck with blue tooth
by Kayla » Fri Mar 22, 2024 5:26 pm in Items for sale in Quesada and surrounding areas - 0
- 81
-
by Kayla
Fri Mar 22, 2024 5:26 pm
-
Record deck with blue tooth
Who is online
Users browsing this forum: No registered users and 1 guest
Login
Find in Quesada
Quesada pages
Quesada discussion
- Quesada general discussion
- Banking and finances
- Broadband, Wifi, Phone and TV
- Buses and public transport in and around Quesada
- Driving to Spain / Car hire in Spain / Buying and owning a car in Spain
- Fiestas in Quesada
- Flights, baggage and airports
- Health services in Quesada
- Insurances and wills in Spain
- Items for sale and wanted in and around Quesada
- Interesting articles about Spain
- Jobs and careers in Quesada
- Lost and found in Quesada
- Market days
- Places to go for free Wi-Fi
- Recommended restaurants / cafes / bars
- Recommended Tradesmen and Companies
- Residency in Spain: padron, residencia and passport advice
- Safety / security information and property in Spain hints and tips
- Taxes in Spain: Suma, NIE and general tax advice
- Taxis in Quesada
- Things to do and places to go in and around Quesada
- Utilities in Spain: Electric, gas and water recommendations and advice
- Weather in Quesada
- Where to buy things in and around Quesada
- Where to hire things in and around Quesada
Properties discussion
Businesses and places in Quesada
- Bars and pubs in Quesada
- Beaches near Quesada
- Beauticians / Beauty salons in Quesada
- Bedding and soft furnishings shops in Quesada
- Butchers in Quesada
- Car dealers in Quesada: new and used car dealers
- Car garages, mechanics, tyre fitter centres in Quesada
- Car hire in Quesada
- DIY / Bricolage / Ferreteria stores in Quesada
- Equipment hire centers in Quesada
- Estate agents in Quesada
- Furniture shops in Quesada
- Garden centres and garden furniture shops in Quesada
- Golf Courses in Quesada
- Grills / gates / metal items shops in Quesada
- Hairdressers in Quesada
- Hotels, guest houses and bed and breakfasts in Quesada and nearby
- Internet service providers that cover Quesada
- Launderettes / dry cleaners in Quesada
- Markets in Quesada
- Medical / Health centers in Quesada
- Pet shops in Quesada
- Pharmacies / Chemist shops in Quesada
- Restaurants in Quesada
- Shopping centres in Quesada
- Sports centres and gyms in Quesada
- Supermarkets in Quesada
- Swimming pool services in Quesada
- Town Halls (Ayuntamientos) in Quesada
- Waterparks/Aquaparks in Quesada
- TalkQuesada » Board index
- The team • Delete all board cookies • All times are UTC [ DST ]
- Our other websites:
- Costa Blanca forum
- Costa Calida forum
- Costa del Sol forum
- Costa de Almeria forum
- Costa de la Luz forum
- Costa Dorada forum
- Costa Brava forum
- UK forum
- Jobs in the UK
- Our policies:
- Privacy policy
- User agreement
- Content policy
- Website created and operated by JSM Forum Websites