Join Talk Quesada
Welcome to Talk Quesada! My name's Alex and this is my website all about Ciudad Quesada in Spain. Talk Quesada is free to sign up and use so register below!
Monarch versus CAA Advice and information
Re: Monarch versus CAA Advice and information
by donaduo » Wed Oct 04, 2017 10:24 pm
I rang on Monday and told their agent my problem and was transferred to a British guy who said there was no problem in raising a claim. He'd been dealing solely with Monarch claims all morning and, from what he said, I gathered that he'd been briefed on the collapse and knew how to process these
- donaduo
- Posts: 689
- Joined: Sun Sep 27, 2015 10:17 pm
- Which part of Spain are you from?: Quesada
Re: Monarch versus CAA Advice and information
by Jan » Thu Oct 05, 2017 7:06 am
donaduo wrote:I rang on Monday and told their agent my problem and was transferred to a British guy who said there was no problem in raising a claim. He'd been dealing solely with Monarch claims all morning and, from what he said, I gathered that he'd been briefed on the collapse and knew how to process these
I guess it will be best to phone them then but can't really understand why the automatic system of disputing the payment online isn't working.
Like us on Facebook to keep in touch: Facebook.com/TalkQuesada
-
Jan - Site Admin
- Posts: 11193
- Images: 164
- Joined: Mon Oct 17, 2011 8:34 pm
- Which part of Spain are you from?: Lo Marabu Dona Pepa
- Gender: Female
Re: Monarch versus CAA Advice and information
by donaduo » Thu Oct 05, 2017 10:02 am
Jan,
I think the online process links to the vendor for an answer. In the case of Monarch, there aren't any staff left to do that
I think the online process links to the vendor for an answer. In the case of Monarch, there aren't any staff left to do that
- donaduo
- Posts: 689
- Joined: Sun Sep 27, 2015 10:17 pm
- Which part of Spain are you from?: Quesada
Re: Monarch versus CAA Advice and information
by Jan » Thu Oct 05, 2017 3:44 pm
donaduo wrote:Jan,
I think the online process links to the vendor for an answer. In the case of Monarch, there aren't any staff left to do that
Yes but I read online that someone phoned PayPal and they said the dispute form procedure should still go ahead as it's in the system then and although it says that the Vendor has so many days to reply or rectify the situation, they know that obviously there will be no reply from Monarch but it has to be seen to be done and then the PayPal guarantee can take over and cover the refund.
Not sure if that's correct but it sounds feasible.
Did they say that you were now in the resolution system and does it show on your PayPal account that you have a dispute pending? I always worry when I phone through things like this, rather than do it online, that it may not be logged properly as it's down to one person to log all these disputes and human error can come into play. I suppose I trust computers more than people to get things right...just me
Like us on Facebook to keep in touch: Facebook.com/TalkQuesada
-
Jan - Site Admin
- Posts: 11193
- Images: 164
- Joined: Mon Oct 17, 2011 8:34 pm
- Which part of Spain are you from?: Lo Marabu Dona Pepa
- Gender: Female
Re: Monarch versus CAA Advice and information
by Jacquif » Fri Oct 13, 2017 3:40 pm
Please does anyone have relevant information re. claiming for lost Monarch flights in December 2017 which were booked using a Spanish Sabadell debit card [Mastercard] We successfully used the Martin Lewis template in the UK when Citywing went in to liquidation last year but that ticket was booked using a UK debitcard.
Many thanks for any info.
Many thanks for any info.
- Jacquif
- Posts: 83
- Joined: Wed Mar 29, 2017 5:39 pm
- Which part of Spain are you from?: Torrevieja
- Gender: Female
Re: Monarch versus CAA Advice and information
by TonTri » Fri Oct 13, 2017 3:50 pm
Have you tried asking Sabadell? I know in the UK Santander and Halilfax state on their home page for any customers who have booked future flights with Monarch using one of their cards, should contact them and they will deal with it.
I'm not sure whether it is the same with Spanish banks.
I'm not sure whether it is the same with Spanish banks.
-
TonTri - Posts: 2631
- Joined: Thu Nov 10, 2016 5:31 pm
- Which part of Spain are you from?: Quesada
- Gender: Female
Re: Monarch versus CAA Advice and information
by iain » Fri Oct 13, 2017 4:30 pm
Just a quick update on our situation.
We booked before 15-Dec-2016 so apparently "may" be ATOL covered, though we don't have any record of an ATOL certificate sent by Monarch and I usually save everything! We are trying to find out if we really are ATOL protected but will wait until after Oct 15 since CAA are still dealing with the emergency cases.
Paypal refuse to cover due to their 180 days rule, though Martin Lewis site indicates they may be flexible. We will try Paypal again a couple more times just in case we get lucky! Paypal took the money via a direct debit from our UK Santander bank account, but Santander have said they can't offer any compensation.
Have today received an email from the Monarch Administrators though we will obviously be at the bottom of the pile of creditors so would be lucky to get anything at all.
Have already booked alternative flights with Easyjet though at a greatly increased cost. The cost of the Monarch flights was negligible in comparison.
It's become a bit of a project. Will pursue it for a while but suspect we'll just give in eventually!
We booked before 15-Dec-2016 so apparently "may" be ATOL covered, though we don't have any record of an ATOL certificate sent by Monarch and I usually save everything! We are trying to find out if we really are ATOL protected but will wait until after Oct 15 since CAA are still dealing with the emergency cases.
Paypal refuse to cover due to their 180 days rule, though Martin Lewis site indicates they may be flexible. We will try Paypal again a couple more times just in case we get lucky! Paypal took the money via a direct debit from our UK Santander bank account, but Santander have said they can't offer any compensation.
Have today received an email from the Monarch Administrators though we will obviously be at the bottom of the pile of creditors so would be lucky to get anything at all.
Have already booked alternative flights with Easyjet though at a greatly increased cost. The cost of the Monarch flights was negligible in comparison.
It's become a bit of a project. Will pursue it for a while but suspect we'll just give in eventually!
- iain
- Posts: 128
- Joined: Mon Dec 07, 2015 11:45 am
- Which part of Spain are you from?: Dona Pepa
- Gender: Male
Re: Monarch versus CAA Advice and information
by H03214796 » Tue Oct 24, 2017 5:27 pm
Hi Everyone,
I booked with. Monarch a day before they went into liquidation ,I used by Barclays debit card, after looking at the website I wasn't hopeful for a refund,but I contacted the bank and just got a refund...hooray!!
So if you ave a UK account do try them,even if you paid by debit card.
I booked with. Monarch a day before they went into liquidation ,I used by Barclays debit card, after looking at the website I wasn't hopeful for a refund,but I contacted the bank and just got a refund...hooray!!
So if you ave a UK account do try them,even if you paid by debit card.
- H03214796
- Posts: 11
- Joined: Thu May 11, 2017 6:29 am
- Which part of Spain are you from?: Quesada
- Gender: Female
Re: Monarch versus CAA Advice and information
by pete25 » Tue Oct 24, 2017 5:53 pm
my son booked to travel to Larnaca from the UK in early Jan this year
he paid via a barclays debit card
rang Barclays 2 weeks ago to stake a rebate and last week he was surprised that Barclays have refunded his total amount £ 1200
well done that bank!!!!
he paid via a barclays debit card
rang Barclays 2 weeks ago to stake a rebate and last week he was surprised that Barclays have refunded his total amount £ 1200
well done that bank!!!!
- pete25
- Posts: 206
- Joined: Sun Mar 06, 2016 3:56 pm
- Which part of Spain are you from?: torrevieja
- Gender: Male
Re: Monarch versus CAA Advice and information
by Jan » Wed Oct 25, 2017 11:04 am
It seems that Credit card, Debit card and PayPal payments should be refunded. Apparently the ones who booked before December can apply through Atol (as Monarch was Atol protected up to then) and the ones who booked after December 2016 (like myself) are covered by their payment method (although I would think those who paid by credit/Debit card at any time should be protected and refunded anyway)
My claim is going through with Pay Pal now - It appears that PayPal were waiting for the Monarch administrators to give them the official go-ahead to escalate the claims and by-pass the company/Monarch.
Will keep you updated on my claim.
My claim is going through with Pay Pal now - It appears that PayPal were waiting for the Monarch administrators to give them the official go-ahead to escalate the claims and by-pass the company/Monarch.
Will keep you updated on my claim.
Like us on Facebook to keep in touch: Facebook.com/TalkQuesada
-
Jan - Site Admin
- Posts: 11193
- Images: 164
- Joined: Mon Oct 17, 2011 8:34 pm
- Which part of Spain are you from?: Lo Marabu Dona Pepa
- Gender: Female
Page 2 of 3 • 1, 2, 3
29 posts
• Page 2 of 3 • 1, 2, 3
Related topics
-
- Similar Topics
- Replies
- Views
- Last post
-
-
Help with car information
by Slater39 » Thu Feb 29, 2024 3:24 pm in Quesada general discussion - 5
- 314
-
by Red Rock
Fri Mar 01, 2024 5:53 pm
-
Help with car information
-
-
A bit of useless information!!
1, 2, 3, 4 by Mac3blade » Thu Dec 21, 2023 12:18 pm in Quesada general discussion - 35
- 1247
-
by Mac3blade
Tue Dec 26, 2023 12:47 pm
-
A bit of useless information!!
-
-
Accident Information
by DawnMG » Thu Mar 07, 2024 5:11 pm in Items wanted in Quesada and surrounding areas - 0
- 142
-
by DawnMG
Thu Mar 07, 2024 5:11 pm
-
Accident Information
-
-
Lady Jazz information
by Izziepop » Sun Jan 21, 2024 3:06 pm in Quesada general discussion - 6
- 277
-
by Izziepop
Sun Jan 21, 2024 10:57 pm
-
Lady Jazz information
-
-
Movistar Information Required
by C3Les Belvederes » Wed Mar 13, 2024 3:29 pm in Off topic - 0
- 54
-
by C3Les Belvederes
Wed Mar 13, 2024 3:29 pm
-
Movistar Information Required
Return to Flights, baggage and airports
Who is online
Users browsing this forum: No registered users and 2 guests
Login
Find in Quesada
Quesada pages
Quesada discussion
- Quesada general discussion
- Banking and finances
- Broadband, Wifi, Phone and TV
- Buses and public transport in and around Quesada
- Driving to Spain / Car hire in Spain / Buying and owning a car in Spain
- Fiestas in Quesada
- Flights, baggage and airports
- Health services in Quesada
- Insurances and wills in Spain
- Items for sale and wanted in and around Quesada
- Interesting articles about Spain
- Jobs and careers in Quesada
- Lost and found in Quesada
- Market days
- Places to go for free Wi-Fi
- Recommended restaurants / cafes / bars
- Recommended Tradesmen and Companies
- Residency in Spain: padron, residencia and passport advice
- Safety / security information and property in Spain hints and tips
- Taxes in Spain: Suma, NIE and general tax advice
- Taxis in Quesada
- Things to do and places to go in and around Quesada
- Utilities in Spain: Electric, gas and water recommendations and advice
- Weather in Quesada
- Where to buy things in and around Quesada
- Where to hire things in and around Quesada
Properties discussion
Businesses and places in Quesada
- Bars and pubs in Quesada
- Beaches near Quesada
- Beauticians / Beauty salons in Quesada
- Bedding and soft furnishings shops in Quesada
- Butchers in Quesada
- Car dealers in Quesada: new and used car dealers
- Car garages, mechanics, tyre fitter centres in Quesada
- Car hire in Quesada
- DIY / Bricolage / Ferreteria stores in Quesada
- Equipment hire centers in Quesada
- Estate agents in Quesada
- Furniture shops in Quesada
- Garden centres and garden furniture shops in Quesada
- Golf Courses in Quesada
- Grills / gates / metal items shops in Quesada
- Hairdressers in Quesada
- Hotels, guest houses and bed and breakfasts in Quesada and nearby
- Internet service providers that cover Quesada
- Launderettes / dry cleaners in Quesada
- Markets in Quesada
- Medical / Health centers in Quesada
- Pet shops in Quesada
- Pharmacies / Chemist shops in Quesada
- Restaurants in Quesada
- Shopping centres in Quesada
- Sports centres and gyms in Quesada
- Supermarkets in Quesada
- Swimming pool services in Quesada
- Town Halls (Ayuntamientos) in Quesada
- Waterparks/Aquaparks in Quesada
- TalkQuesada » Board index
- The team • Delete all board cookies • All times are UTC [ DST ]
- Our other websites:
- Costa Blanca forum
- Costa Calida forum
- Costa del Sol forum
- Costa de Almeria forum
- Costa de la Luz forum
- Costa Dorada forum
- Costa Brava forum
- UK forum
- Jobs in the UK
- Our policies:
- Privacy policy
- User agreement
- Content policy
- Website created and operated by JSM Forum Websites