Join Talk Quesada

Welcome to Talk Quesada! My name's Alex and this is my website all about Ciudad Quesada in Spain. Talk Quesada is free to sign up and use so register below!

Iberdrola - Incorrect Bill

Iberdrola - Incorrect Bill

Postby Ian2009 » Sat Feb 03, 2018 11:05 pm

Only had 3 or 4 bills from Iberdrola but the latest one today seems to be charging me for units in December 2017 - when in actual fact we went back to the U.K. on 28th Oct - at which point I turned it off at the mains and turned it on when we returned on the 4th Jan.

We have no outside sockets and there has been no access.

Or am I reading the bill wrongly and if i’m right - can I ring and discuss it with them or am I wasting my time?

We are on a smart meter so it can’t be a reading error - can it?

7149C4E8-A94F-441F-9C44-DABB7F8B3C5E.png
User avatar
Ian2009
 
Posts: 396
Joined: Wed Jan 11, 2017 9:43 am
Which part of Spain are you from?: Dońa Pepa
Gender: Male

Re: Iberdrola - Incorrect Bill

Postby mick.maher » Sun Feb 04, 2018 6:46 am

We have the same problem,our bill is double the previous one with no-one being at the property,will be ringing them tomorrow.
User avatar
mick.maher
 
Posts: 35
Joined: Fri May 05, 2017 6:55 pm
Which part of Spain are you from?: Leicester England
Gender: Male

Re: Iberdrola - Incorrect Bill

Postby Ian2009 » Sun Feb 04, 2018 7:27 am

Mick - would be interested to know how you get on. I'll also report on here what response I get.
User avatar
Ian2009
 
Posts: 396
Joined: Wed Jan 11, 2017 9:43 am
Which part of Spain are you from?: Dońa Pepa
Gender: Male

Re: Iberdrola - Incorrect Bill

Postby jpeg » Sun Feb 04, 2018 10:53 am

According to that bill you have used 423Kw in the period billed
jpeg
 
Posts: 9269
Joined: Tue Jun 27, 2017 11:24 am
Which part of Spain are you from?: Dolores
Gender: Male

Re: Iberdrola - Incorrect Bill

Postby essbea » Sun Feb 04, 2018 11:23 am

Hi Ian2009,
Could it be that the bill previous to this one was estimated, therefore the 214 units charged on this bill for the period 29/11/17 - 31/12/17 is a "catch up"? When was your meter changed over to a smart one?
essbea
 
Posts: 106
Joined: Tue Nov 29, 2016 4:35 pm
Which part of Spain are you from?: Benijofar
Gender: Female

Re: Iberdrola - Incorrect Bill

Postby Ian2009 » Sun Feb 04, 2018 11:31 am

Nopasanada wrote:Hi Ian2009,
Could it be that the bill previous to this one was estimated, therefore the 214 units charged on this bill for the period 29/11/17 - 31/12/17 is a "catch up"? When was your meter changed over to a smart one?



I think it was July but our President would confirm so I will ask him - thank you
User avatar
Ian2009
 
Posts: 396
Joined: Wed Jan 11, 2017 9:43 am
Which part of Spain are you from?: Dońa Pepa
Gender: Male

Re: Iberdrola - Incorrect Bill

Postby Ian2009 » Sun Feb 04, 2018 11:35 am

jpeg wrote:According to that bill you have used 423Kw in the period billed


Yes, but 214 kw were supposedly used when we were not there and everything turned off at mains :-(
User avatar
Ian2009
 
Posts: 396
Joined: Wed Jan 11, 2017 9:43 am
Which part of Spain are you from?: Dońa Pepa
Gender: Male

Re: Iberdrola - Incorrect Bill

Postby Mary M » Sun Feb 04, 2018 1:14 pm

Though the smart meters have been installed in a lot of places the rest of the infastructure is nit in place yet so they are still manually reading the meters. We saw the meter read our meter on the 29/01 yet the bill i recieved yesterday evening said the charging period is from the 29/11 to 10/01. I think from things i have read in other places Iberdrola have got themselves in right mess with the smart meters/billing etc. I have emailed them and asked them what they are playing at.
Mary M
 
Posts: 311
Joined: Fri Jun 07, 2013 6:49 pm
Which part of Spain are you from?: Doña Pepa
Gender: Female

Re: Iberdrola - Incorrect Bill

Postby mondo » Sun Feb 04, 2018 5:09 pm

We had a new house in Gran Alacant and our electricity bills were very high even when we were not there... our next door but one neighbour´s bills were quite low...

.. I contacted Iberdrola and they had wired up the meters wrongly... all the houses on the block were all connected to the wrong meters

Iberdrola put it all right and we got three rebates put back into our bank..we were very happy..

Our next door but one neighbour was not as happy.. :D

Might be worth talking to Iberdrola...

.. :D
mondo
 
Posts: 2776
Joined: Thu Jul 03, 2014 9:05 am
Which part of Spain are you from?: Benimar
Gender: Male

Re: Iberdrola - Incorrect Bill

Postby Ian2009 » Sun Feb 04, 2018 5:23 pm

Thank you - worth knowing. :text-thankyouyellow:
User avatar
Ian2009
 
Posts: 396
Joined: Wed Jan 11, 2017 9:43 am
Which part of Spain are you from?: Dońa Pepa
Gender: Male

Next






  • Similar Topics
    Replies
    Views
    Last post

Return to Utilities in Spain: Electric, gas and water recommendations and advice

 
 

Who is online

Users browsing this forum: No registered users and 2 guests

Login
Username:


Password:


Remember me


Forgot password?

Register now

Find in Quesada
What are you looking for in Quesada?: