Poor car hire service
Posted: Sun Nov 13, 2016 10:57 pm
Hi ,
After hiring cars at Alicante and Murcia I was disgusted at the treatment from DoYouSpain.com and Record Rental cars at Alicante .
I hired through Record via DYS .com in October with ease ,picked the car up ,went through the usual up selling of insurance (fortunately I have an annual excess policy which cost £31 ) so no need for the extra expense .
When I picked the car up it was covered in scratches and small dents and I took plenty of pictures as proof .I was only over for 4 days so I took the full to full option on fuel and upon my return I refuelled at the petrol station outside Alicante airport .
To prove I had filled up the tank and to ensure I received my full credit I took a picture of the fuel gauge ,but as I was in a hurry I didn't take pictures of the car again .
Some 3 weeks later I received my cc statement to find I had no credit but I did have £147 pounds added to my account from Record !
I immediately sent an e mail to DYS.com and got an automatic reply .
I waited a further 10 days before chasing again then eventually got an e mail saying I had put dents in the car so the £147 was to pay for the damage .
There was no further damage caused and although I have sent all the pictures I have to both companies the silence is incredible .
I'm a believer that mistakes happen but it's how you fix them that counts and these 2 companies have shown they hide when faced with the truth .
I've contacted my insurers and cc company to ensure I'm refunded but these companies obviously feel they have your details and can drum up any false allegations and use your money / deposit to repair existing issues or boost profits !!
I know plenty of people have issues with car hire firms but this is the first I've ever had and I'm disappointed how this has happened but if I tell as many people as possible then who knows it might ensure they don't try it on with any one else in future .
After hiring cars at Alicante and Murcia I was disgusted at the treatment from DoYouSpain.com and Record Rental cars at Alicante .
I hired through Record via DYS .com in October with ease ,picked the car up ,went through the usual up selling of insurance (fortunately I have an annual excess policy which cost £31 ) so no need for the extra expense .
When I picked the car up it was covered in scratches and small dents and I took plenty of pictures as proof .I was only over for 4 days so I took the full to full option on fuel and upon my return I refuelled at the petrol station outside Alicante airport .
To prove I had filled up the tank and to ensure I received my full credit I took a picture of the fuel gauge ,but as I was in a hurry I didn't take pictures of the car again .
Some 3 weeks later I received my cc statement to find I had no credit but I did have £147 pounds added to my account from Record !
I immediately sent an e mail to DYS.com and got an automatic reply .
I waited a further 10 days before chasing again then eventually got an e mail saying I had put dents in the car so the £147 was to pay for the damage .
There was no further damage caused and although I have sent all the pictures I have to both companies the silence is incredible .
I'm a believer that mistakes happen but it's how you fix them that counts and these 2 companies have shown they hide when faced with the truth .
I've contacted my insurers and cc company to ensure I'm refunded but these companies obviously feel they have your details and can drum up any false allegations and use your money / deposit to repair existing issues or boost profits !!
I know plenty of people have issues with car hire firms but this is the first I've ever had and I'm disappointed how this has happened but if I tell as many people as possible then who knows it might ensure they don't try it on with any one else in future .