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Grrr Sabadell
Grrr Sabadell
by Calamity J » Fri Jul 02, 2021 2:05 pm
I went into the Rojales branch of Sabadell this morning at 11:45, I was the only customer there. I said hello to the cashier but she ignored me & carried on playing with her bits of paper. Eventually she deigned to look up to ask what I wanted, which was to pay cash into my parent’s account held there. No, I was told it’s not possible after 11.00, come back next week. WTH??
When I asked why, she decided to start a conversation up with a colleague - I had been dismissed…
I was fuming & for a moment wondered if I had walked into some place other than a national bank. They’re so consistent with their appalling customer service it’s amazing they have any customers left. This latest episode another reason I no longer hold an account with them.
When I asked why, she decided to start a conversation up with a colleague - I had been dismissed…
I was fuming & for a moment wondered if I had walked into some place other than a national bank. They’re so consistent with their appalling customer service it’s amazing they have any customers left. This latest episode another reason I no longer hold an account with them.
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Calamity J - Posts: 49
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- Location: Quesada
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Re: Grrr Sabadell
by andywyatt » Fri Jul 02, 2021 2:24 pm
They prefer you to pay in via the cashpoint.
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andywyatt - Posts: 665
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Re: Grrr Sabadell
by Calamity J » Fri Jul 02, 2021 2:32 pm
For that I presume you would need a card, it’s my parent’s account & they are in the UK.
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Calamity J - Posts: 49
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- Location: Quesada
- Which part of Spain are you from?: Aeropuerto
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Re: Grrr Sabadell
by Chrisdee » Fri Jul 02, 2021 2:46 pm
We don't have a card with Caixa we just need the card number and enter that at the ATM. I assume Sabadell would be the same.They are trying to avoid you using the cashiers and forcing you towards the ATMS.
Calamity J wrote:For that I presume you would need a card, it’s my parent’s account & they are in the UK.
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Chrisdee - Posts: 12219
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Re: Grrr Sabadell
by Calamity J » Fri Jul 02, 2021 9:27 pm
Thanks for the suggestion, I’ve never paid in at an atm in Spain before so don’t know what’s required.
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Calamity J - Posts: 49
- Joined: Sun Oct 08, 2017 5:13 am
- Location: Quesada
- Which part of Spain are you from?: Aeropuerto
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Re: Grrr Sabadell
by millies123 » Sat Jul 03, 2021 8:33 am
I'd put a complaint in to their head office, I feel us Brits are no longer required here in Spain, between banks n doctor surgerys etc
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Re: Grrr Sabadell
by Calamity J » Sat Jul 03, 2021 9:55 am
Funnily enough I put a 1* review on Google & they responded asking me to put a full account on their Facebook page so they can investigate. Could it be that they’re finally noticing a loss of customers? Wouldn’t be surprised if the majority are Brits!
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Calamity J - Posts: 49
- Joined: Sun Oct 08, 2017 5:13 am
- Location: Quesada
- Which part of Spain are you from?: Aeropuerto
- Gender: Female
Re: Grrr Sabadell
by SharonSpain » Sat Jul 03, 2021 10:17 am
All the flippin' same. It's as if they don't want your money. I had a disagreement in Bankia/Caixa this week because I refuse to stand in the street and withdraw a large amount of cash with people standing behind me AND the ATM's don't always work.
- SharonSpain
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Re: Grrr Sabadell
by clivespana » Sat Jul 03, 2021 10:47 am
It’s why we left, they are only interested in expanding their customer base. When you enter you have to take a ticket to show your number in the queue, there is usually 5/6 people in front of you and each case takes an age. Even though there are a number of staff at desks in the office, only 2 seem to deal with day to day banking facilities.
I am very disappointed with banks in Spain and have tried most in Quesada.
I am very disappointed with banks in Spain and have tried most in Quesada.
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clivespana - Posts: 507
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Re: Grrr Sabadell
by Chrisdee » Sat Jul 03, 2021 10:58 am
I needed to deposit 2k into the bank (Caixa) they told me to use the ATM. I said you can only deposit 1000 so need to pay it to a cashier. Oh no, can't do that we don't take money in this bank!!.Unbelievable.
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Chrisdee - Posts: 12219
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