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word of recommendation for Telfy
word of recommendation for Telfy
by Shiva » Sun Sep 04, 2022 11:12 am
We have had fibre optic broadband with Telfy for 6 years now ( 2 different properties) . They have always been good - few problems in all that time and they respond quickly if you contact them. But this week the service was jaw-droppingly good.
We had a problem with the internet. Suddenly very slow, then nada. Tried the usual re-set oneself etc . Phoned them for help. They tried a couple of remote solutions including talking us through another hard reset etc. Then they said we'll need an engineer. 2 minutes later an engineer called and said he would come straight away. He arrived within 10 minutes ( and he was a cheerful, pleasant, person ) diagnosed the problem ( a wire in the telfy box on the wall had broken ), fixed it ( took all of 15 minutes) , and all working again. Now all of this took 1 hour 15 minutes from my first contacting them .
Have to say that was gold star service... so thumbs up for Telfy.
I recall nightmares in the UK of trying to deal with Virgin Broadband when there was any problem ( and there problems more often as well ) , the comparison is night and day.
We had a problem with the internet. Suddenly very slow, then nada. Tried the usual re-set oneself etc . Phoned them for help. They tried a couple of remote solutions including talking us through another hard reset etc. Then they said we'll need an engineer. 2 minutes later an engineer called and said he would come straight away. He arrived within 10 minutes ( and he was a cheerful, pleasant, person ) diagnosed the problem ( a wire in the telfy box on the wall had broken ), fixed it ( took all of 15 minutes) , and all working again. Now all of this took 1 hour 15 minutes from my first contacting them .
Have to say that was gold star service... so thumbs up for Telfy.
I recall nightmares in the UK of trying to deal with Virgin Broadband when there was any problem ( and there problems more often as well ) , the comparison is night and day.
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Shiva - Posts: 1570
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Re: word of recommendation for Telfy
by Paul M » Sun Sep 04, 2022 12:07 pm
Good post Shiva, we also have had excellent service from Telfy over the last 5 years. Really professional technicians and super quick responses if you have a problem.
- Paul M
- Posts: 1547
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- Which part of Spain are you from?: Pueblo Bravo
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Re: word of recommendation for Telfy
by Mary M » Sun Sep 04, 2022 2:31 pm
Would always recommend Telfy been using them for years excellent customer service. The girls in the office are super helpful especially when i had problems with my mobile phone just handed them my phone and they sorted it all out. They may not be the cheapest but i still wouldn’t change.
- Mary M
- Posts: 313
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- Which part of Spain are you from?: Doña Pepa
- Gender: Female
Re: word of recommendation for Telfy
by Floreus » Sun Sep 04, 2022 4:07 pm
Telfy is the company to use every time...Gold Star Service ⭐⭐⭐⭐⭐
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Floreus - Posts: 413
- Joined: Sat Jul 21, 2018 7:57 pm
- Location: 03170
- Which part of Spain are you from?: Quesada
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Re: word of recommendation for Telfy
by Queeny » Sun Sep 04, 2022 6:17 pm
Also had them for 7 years, yes a few problems but always sorted out quickly, moved house 4 times in those years always moved the internet at no charge. Got 2 landlines, 2 mobiles and internet I feel the price is good for what we have.
- Queeny
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- Which part of Spain are you from?: Almoradi
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Re: word of recommendation for Telfy
by Chriz » Mon Sep 05, 2022 8:39 am
I recommend them too, fast service and good communication.
Christian
Christian
- Chriz
- Posts: 20
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Re: word of recommendation for Telfy
by bertie and gerty » Mon Sep 05, 2022 8:55 am
We have been with them and before when they were Skynet link for 12 years absolutly brillant company always same day service if any issues would recomend as all the above have
- bertie and gerty
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- Which part of Spain are you from?: Catral
- Gender: Female
Re: word of recommendation for Telfy
by bertie and gerty » Mon Sep 05, 2022 8:55 am
We have been with them and before when they were Skynet link for 12 years absolutly brillant company always same day service if any issues would recomend as all the above have
- bertie and gerty
- Posts: 108
- Joined: Thu Sep 10, 2020 5:04 pm
- Which part of Spain are you from?: Catral
- Gender: Female
Re: word of recommendation for Telfy
by B&B » Mon Sep 05, 2022 10:10 am
We have had Telfy for 3 years ,any problems we have had ,have been dealt with promptly and professionally
- B&B
- Posts: 47
- Joined: Fri Jan 20, 2017 5:41 pm
- Which part of Spain are you from?: Pueblo Bravo
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