Drop down kerb

I would like to reinstall gates to my property in Blue Lagoon. Unfortunately the drop down kerb was replaced so there is no access to the property. I have contacted builders and my community admin and they all say i need permission from the town hall, but cannot tell me where to go. My town hall is in playa flamenca, does anyone know how/where to get permission or can advise who could do that for me?
I was always told the builders would get that for you.

Go to the town hall in Play Flamenca

Yes i know but what department?

Ask reception when you get there, they will point you in the right direction.

If they don,t know english i,m finished.

Install Google translate on your phone and try that, it's a day out lol