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Telecable (telephone, Internet and television)

Telecable (telephone, Internet and television)

Postby Jan » Fri Jul 18, 2014 12:24 pm

Telecable is a cable company that operates services in the majority of the Alicant region and some areas of Murcia.

Website

https://www.grupotelecable.es/en/home/

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Re: Telecable (telephone, Internet and television)

Postby Jess Bauer » Wed Oct 28, 2020 9:38 am

Good morning,
Telecable have just opened a new office down by the Arches (opposite Mas&Mas), and have some great offers for FIBRE, phones, and TV packages.
They also have a special 'ON HOLD' bonus, where you can carry on paying a minium fee whilst you are away, without having to cancel your contract.

Feel welcome to contact me for more information.
Take care,
Jess :)
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Re: Telecable (telephone, Internet and television)

Postby Madcatwoman » Wed Oct 28, 2020 1:57 pm

Let's hope the customer service is better than the San Luis office who were usually rude or didn't want to know.
We changed over to Connect Fibra who always put a notice on the screen if they are doing any work and the 2 girls in the office couldn't be more helpful.
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Re: Telecable (telephone, Internet and television)

Postby Jess Bauer » Wed Oct 28, 2020 6:34 pm

Madcatwoman wrote:Let's hope the customer service is better than the San Luis office who were usually rude or didn't want to know.

We changed over to Connect Fibra who always put a notice on the screen if they are doing any work and the 2 girls in the office couldn't be more helpful.




Good afternoon,
Thank you for your message.

On behalf of Telecable, I would like to apologize for the past troubles and negative experience that you had with our customer service agent in our San Luis office.

We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. We are sorry that your concern was not handled properly, and we are going to take further steps to ensure that this situation does not repeat itself.

For the past year we have been working hard on training our new teams and improving our customer service throughout all of our company offices, to ensure that these rare situations are handled in a friendly and professional manner.

We would like to thank you for bringing this issue to our attention. We are always looking for ways to futher better our service, and your feedback is an invaluable part of that process .

Once again, we are sorry for the inconveniences we have caused you and we hope to offer you better services in future.Please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.

Kind regards,
Jess, Telecable Ciudad Quesada.

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Re: Telecable (telephone, Internet and television)

Postby maxiestaxi » Thu Oct 29, 2020 9:58 am

Nice reply Jess. I have been with Telecable many years and would just like to say that the staff at San Luis have been very helpful when I have been, but as now your new office is nearer to me I will be calling in there should the need be. Keep up the good work. :)
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Re: Telecable (telephone, Internet and television)

Postby AMK » Thu Oct 29, 2020 10:08 am

I’ve been with Telecable since 2015 and always found their staff at San Luis to be courteous, friendly, helpful and very efficient whenever I’ve been in contact with them.

I’ll certainly be staying with Telecable when I can get fibre in my area.
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Re: Telecable (telephone, Internet and television)

Postby Jess Bauer » Thu Oct 29, 2020 6:17 pm

maxiestaxi wrote:Nice reply Jess. I have been with Telecable many years and would just like to say that the staff at San Luis have been very helpful when I have been, but as now your new office is nearer to me I will be calling in there should the need be. Keep up the good work. :)


Good afternoon.
Thank you for your kind words about the service we provide. We take great pride in building the best relationships with all our clients.
It’s wonderful to know our efforts do pay off.
I look forward to meeting you in our Quesada office in the future.
Kind regards,

Jess, Telecable Ciudad Quesada.
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Re: Telecable (telephone, Internet and television)

Postby Jess Bauer » Thu Oct 29, 2020 6:18 pm

AMK wrote:I’ve been with Telecable since 2015 and always found their staff at San Luis to be courteous, friendly, helpful and very efficient whenever I’ve been in contact with them.


I’ll certainly be staying with Telecable when I can get fibre in my area.


Good afternoon.
Thank you for your kind words about the service we provide. It is wonderful to hear about your experience with us in our San Luis office.
I will PM you regarding fibre in the area and our new promotions, and I look forward to meeting you soon in our Quesada office.
Kind regards,
Jess, Telecable Ciudad Quesada.
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Re: Telecable (telephone, Internet and television)

Postby Collette Bennett » Mon May 03, 2021 4:37 pm

Good afternoon,

Just a quick note to let all members of Talk Quesada know that we now have fibre optic in a large part of Ciudad Quesada.
We have a great offer of internet, tv and mobile package which is on offer until 31/05/21.
We also do a great deal for internet only Fibre Optic for just €19.90 a month.
Please do not hestitate to call by our office at the arches or call us on 621226870.

Best regards,
Collette Bennett
Telecable Sales Representative Ciudad Quesada
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