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Returning goods
Returning goods
by Sasta » Sun Apr 21, 2019 9:35 pm
Hi, I have bought a fire that is inadequate and would like to return it to the shop. Are the rules for the return the same as the UK? Thanks
- Sasta
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Re: Returning goods
by Chrisdee » Sun Apr 21, 2019 10:32 pm
When you say inadequate do you mean it's too small to heat your room, or it's faulty? If it's faulty they should change it, or send it back for repairing if it's just not to your liking then they have no obligation to change it unless it's not been used and you return it within the time limit for a refund or exchange.
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Chrisdee - Posts: 12222
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Re: Returning goods
by Andrea Murphy » Mon Apr 22, 2019 10:11 am
Normally you have 15 days to return things to the shop but must have the receipt. Good luck,
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Re: Returning goods
by Sasta » Mon Apr 22, 2019 3:11 pm
Thanks for your comments. I took it back and explained it made too much noise which was sufficient for them to refund my money.
- Sasta
- Posts: 78
- Joined: Sun Jul 19, 2015 8:03 pm
- Which part of Spain are you from?: Dona Pepa
- Gender: Female
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