S1 form - not for the hard of hearing

Today my wife applied for her S1 on the phone. She is slightly hard of hearing.

The experience was unpleasant. We told the man on the phone she was hard of hearing and asked 3 or 4 times if I could give the information needed.

No was the answer every time!I found that response surprising given there is supposed to be extra help for those suffering some kind of disability.

Bearing in mind telephone is the only way of applying for S1 I would have expected more help and sympathy.

I can imagine how hard it was as I am still waiting 6 weeks later and although I could hear the lady she wasnt best helpful.

Recently my husband had to phone the pension section and when he said he was hard of hearing the lady on the other side was able to do something at her end to turn up the volume. There also wasn't a problem with me taking over the conversation. Usually they are happy for someone else to take over the call once they have the consent from the client. Strange the way offices differ.

Bee

I find uk normally good for that kind of thing. But not today.

Done mine online received it within 7 days.

andywyatt wrote:Done mine online received it within 7 days.

#
I take it you're not from UK, then. Irish citizens can apply on line but UK citizens only by phone.

Yes from uk.
UK Overseas Healthcare Services S1
[email protected]
Mon 6/1/2020 10:44 AM
Dear Andrew James Wyatt

Please accept this email as confirmation that an S1 certificate of entitlement has been sent to your overseas address. You will also receive information about how to register your S1 with the local authorities.

We would advise you to obtain private medical insurance to help with the cost of any treatment you may need before your S1 is registered. Please do not wait until you need treatment as you may be charged costs that cannot be refunded.

If your circumstances change it is important that you let us know. The information we’ve sent you with your S1 gives more detail about this.

Please do not reply directly to this email. The mailbox is not monitored and you will not receive a response.

If you do not receive your S1 within 15 working days of this email, or if you have any queries, please email [email protected] or call +44191 218 1999.

Yours sincerely

Overseas Healthcare Services

NHS Business Services Authority

My partner also did his online last year, don't know if things have changed since. He is a permanent resident and British citizen.

The S1 process was transferred from the DWP to NHS Business Services Authority at the end of last year - this is the email my wife received in response to her query:

On Thu, 6 Feb 2020 at 13:54, OHSREGISTRATIONS1, Nhsbsa (NHS BUSINESS SERVICES AUTHORITY) <[email protected]> wrote:

Dear , 

Thank you foryour email. I would like to sincerely apologise for any delay you have experienced, Overseas Healthcare Services has recently transitioned from the Department for Work and Pensions to the NHS Business Services Authority. Unfortunately, this has caused some delays in responding to customer queries whilst we have finalised this transition. I sincerely apologise that we have not answered your particular enquiry sooner.

To process your application for an S1 we need further information. Please provide the following details about the individual applying for an S1: 

Full name
Date of birthNational Insurance (NI) number
Contact number and email address 

Please also answer the following questions:

·        What country are you/is the applicant/and or dependant moving to?
·        When are you/is the applicant/and or dependant moving?
·        Are you/Is the applicant being paid a UK State Pension, or will you/they be within the next four weeks?
·        If so, when did you/the applicant start to be paid your/their UK State Pension, or when will it start to be paid?
·        Are you/Is the applicant being paid a state pension from the country you/they are moving to?
·        Are you/Is the applicant being paid a state pension from any other EU/EEA country or Switzerland?
·        If so, which countries are paying you/the applicant a state pension?
·        Do you/Does the applicant/and or dependant have an address in the country they are moving to?
·        If so, what is this address? 

An application for an S1 can only be made up to four weeks before the person has moved to another country, or once the main applicant has moved abroad. In addition, an application can only be made by those already in receipt of a UK State Pension or those due to start receiving their UK State Pension within the next four weeks. 

Find out more about your data rights and how we use your information atwww.nhsbsa.nhs.uk/yourinformation. 

Kind regards  
Jennifer

Registrations Officer
Overseas Healthcare Services  Bridge House, 152 Pilgrim Street, Newcastle Upon Tyne, NE1 6SN, UK

Please read our email disclaimer online at:http://www.nhsbsa.nhs.uk/email.To reduce our environmental footprint, please only print when necessary.

Paul/Andy
Don't understand your posts. What point are you making. The stuff you have posted is just part of the speel.