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Complaint book for business
Complaint book for business
by polop » Thu Nov 29, 2018 4:34 pm
Can anyone tell me the name of the complaint book all business must have in Spain and do you have to be physically in Spain to complain. Thanks
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marcliff - Posts: 9694
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Re: Complaint book for business
by polop » Thu Nov 29, 2018 5:07 pm
marcliff wrote:Hoja de Reclamaciones.
Thanks a lot for reply, you don't know if I can do it from outside of Spain??
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polop - Posts: 968
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Re: Complaint book for business
by JohnES » Thu Nov 29, 2018 5:31 pm
You have to fill in the complaint form at the business premises because the owner keeps a copy and you take a copy. I believe it is in 3 parts and will have to be completed in Spanish.
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Re: Complaint book for business
by Ron Hill » Fri Nov 30, 2018 7:44 am
I had occasion to do this a couple of years ago when I was sold a faulty car. My lawyer said it was ok to write it in English as the court would translate if necessary I did this and got my money back
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Re: Complaint book for business
by grichn » Fri Nov 30, 2018 2:14 pm
I think that it is libro (book) de reclamation. Has to be signed on premises.
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