IPTV problems

mondo wrote:We had to change something called a URL Portal setting...(whatever that is)

URL = Uniform Resource Locator which is the technical name for what you type into a browser to access a web site e.g. http://www.google.com

The portal (a fancy word for a web site) which your IPTV provider uses is completely unknown to Telfy and something they could not change even if they did so the fact that you had to change it is proof conclusive that for whatever reason your provider had to switch to a different one.

mondo wrote: so, why would Telfy call me to tell me they had fixed it?

The zero download speed means that Telfy had a problem which coincided with the IPTV portal change, just one of those things. No other plusible conclusion.

mondo wrote:My IPTV provider is adamant the problem is with Telfy

Per my last post; the fact that you had to change your portal proves that to be incorrect but hey ho.