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Prosegur Alarm
Prosegur Alarm
by Wansbeck » Fri Apr 24, 2020 10:28 am
I no longer need to use the Prosegur Alarm but cannot find any way of cancelling it. No web site seems right. I have written to them via their site, but no idea if it will be correct. Any ideas??
- Wansbeck
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Re: Prosegur Alarm
by Freespeech » Fri Apr 24, 2020 10:46 am
Try cancelling your direct debit, that usually starts a conversation.
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Re: Prosegur Alarm
by elchedave » Fri Apr 24, 2020 11:23 am
Freespeech wrote:Try cancelling your direct debit, that usually starts a conversation.
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- Gasgit
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Re: Prosegur Alarm
by Chrisdee » Fri Apr 24, 2020 4:43 pm
Try messaging them on Facebook it worked for us with Securitas
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Re: Prosegur Alarm
by auldaw » Sat Apr 25, 2020 2:03 am
I endorse the advice from Freespeech.
I infilled Prosegur website’s prescribed email quoting my contract number . No response. But At the same time I also cancelled future payments from them via my bank app.
I got a reaction only when the monthly direct debit went unpaid, and received the usual threats. I replied giving the date and screenshot of my original email.
That got their attention and got everything sorted.
I’ve used this tactic previously With other service providers, as otherwise you are ignored.
Good luck
I infilled Prosegur website’s prescribed email quoting my contract number . No response. But At the same time I also cancelled future payments from them via my bank app.
I got a reaction only when the monthly direct debit went unpaid, and received the usual threats. I replied giving the date and screenshot of my original email.
That got their attention and got everything sorted.
I’ve used this tactic previously With other service providers, as otherwise you are ignored.
Good luck
- auldaw
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Re: Prosegur Alarm
by auldaw » Sat Apr 25, 2020 2:19 am
[email protected], this is the English speaking guy at Prosegur customer services who finally handled my cancellation. Managed to rake through my correspondence to get it.
- auldaw
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Re: Prosegur Alarm
by Chrisdee » Mon Apr 27, 2020 12:59 pm
I contacted them on facebook asking what to do and this is their reply:-
Please send in your Spanish ID and contract number of the alarm. Send it off to [email protected] and somebody will contact you, alternatively call 911753501 with your Spanish ID number and contract no.
Please send in your Spanish ID and contract number of the alarm. Send it off to [email protected] and somebody will contact you, alternatively call 911753501 with your Spanish ID number and contract no.
-
Chrisdee - Posts: 12221
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Re: Prosegur Alarm
by Wansbeck » Mon Apr 27, 2020 1:22 pm
Thanks. My daughter has dealt with it all now.
- Wansbeck
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