FAULTY GOODS

Hi all. We have failed to resolve an issue with a company, who have supplied a faulty item. We understand there is a procedure to follow about asking to see their complaints book. Has anyone gone down this route who can guide us about what to do? If so what does it entail & what result does this have? Does this have to be done through a Solicitor, or can we quote this ourselves? Then what happens next?Thank you in advance.

Think its called the Hojas De Reclamaciones

Look at this link and it tells you what to do

https://moneysaverspain.com/official-co ... orm-spain/