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Consumer rights (trading standards equivalent)
Consumer rights (trading standards equivalent)
by Steve wilkins » Tue Aug 08, 2023 5:56 pm
I am with Movistar pay and go. It seems that they have decided it's ok to siphon several euros at a time from my balance even when the phone is not being used. This is simply no less than stealing. I wish to do something about it, but don't know where to turn. They only offer customer service in Spanish (understandably), and the only way to contact them online is via any number of social media platforms which i am not a member of.
Does anyone have any contact details (preferably email addresses) to any consumer rights or complaints organisations, so i can get advice on how i can report them? Alternatively, does anyone know of any movistar shops in which i can go in and complain (in English) to them in person?
Any help appreciated.
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Re: Consumer rights (trading standards equivalent)
by Chrisdee » Tue Aug 08, 2023 6:10 pm
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Re: Consumer rights (trading standards equivalent)
by jpeg » Tue Aug 08, 2023 7:44 pm
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Re: Consumer rights (trading standards equivalent)
by Chrisdee » Tue Aug 08, 2023 7:52 pm
jpeg wrote:movistar have a store on Roman Gallard in Torrevieja
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Re: Consumer rights (trading standards equivalent)
by colint » Tue Aug 08, 2023 8:53 pm
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Re: Consumer rights (trading standards equivalent)
by Steve wilkins » Wed Aug 09, 2023 7:46 am
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Re: Consumer rights (trading standards equivalent)
by Graham_Lynn » Wed Aug 09, 2023 8:28 am
You can check your balance using the app, but doing that is yet another chargeable service that’s automatically deducted from your balance.
Don’t know how much you use your phone, but there’s also a connection charge made each time you make a call. That eats up your balance as well.
Or switch to another provider.
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Re: Consumer rights (trading standards equivalent)
by Steve wilkins » Wed Aug 09, 2023 12:06 pm
It’s Movistar being thieving barstewards.
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Re: Consumer rights (trading standards equivalent)
by Chrisdee » Wed Aug 09, 2023 12:31 pm
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Re: Consumer rights (trading standards equivalent)
by telmel » Wed Aug 09, 2023 12:52 pm
When we call to complain they take a note of them but never get refunded
I suspect they do it with everybody to increase profits
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