Join Talk Quesada
Welcome to Talk Quesada! My name's Alex and this is my website all about Ciudad Quesada in Spain. Talk Quesada is free to sign up and use so register below!
Consumer rights (trading standards equivalent)
Consumer rights (trading standards equivalent)
by Steve wilkins » Tue Aug 08, 2023 5:56 pm
Hi.
I am with Movistar pay and go. It seems that they have decided it's ok to siphon several euros at a time from my balance even when the phone is not being used. This is simply no less than stealing. I wish to do something about it, but don't know where to turn. They only offer customer service in Spanish (understandably), and the only way to contact them online is via any number of social media platforms which i am not a member of.
Does anyone have any contact details (preferably email addresses) to any consumer rights or complaints organisations, so i can get advice on how i can report them? Alternatively, does anyone know of any movistar shops in which i can go in and complain (in English) to them in person?
Any help appreciated.
I am with Movistar pay and go. It seems that they have decided it's ok to siphon several euros at a time from my balance even when the phone is not being used. This is simply no less than stealing. I wish to do something about it, but don't know where to turn. They only offer customer service in Spanish (understandably), and the only way to contact them online is via any number of social media platforms which i am not a member of.
Does anyone have any contact details (preferably email addresses) to any consumer rights or complaints organisations, so i can get advice on how i can report them? Alternatively, does anyone know of any movistar shops in which i can go in and complain (in English) to them in person?
Any help appreciated.
- Steve wilkins
- Posts: 922
- Images: 0
- Joined: Mon Dec 14, 2020 3:24 pm
- Which part of Spain are you from?: Torrevieja
- Gender: Male
Re: Consumer rights (trading standards equivalent)
by Chrisdee » Tue Aug 08, 2023 6:10 pm
I had that, my 20 euros went in days, you need a contract with lobster or Labarra or if you have internet add a mobile. That's what we did.
-
Chrisdee - Posts: 12265
- Joined: Sun Jul 31, 2016 12:36 pm
- Which part of Spain are you from?: Torrevieja
- Gender: Female
Re: Consumer rights (trading standards equivalent)
by jpeg » Tue Aug 08, 2023 7:44 pm
movistar have a store on Roman Gallard in Torrevieja
- jpeg
- Posts: 9409
- Joined: Tue Jun 27, 2017 11:24 am
- Which part of Spain are you from?: Dolores
- Gender: Male
Re: Consumer rights (trading standards equivalent)
by Chrisdee » Tue Aug 08, 2023 7:52 pm
Theres one in Haberneras thats easier to get to, especially for parking, in the basement along by C+A
jpeg wrote:movistar have a store on Roman Gallard in Torrevieja
-
Chrisdee - Posts: 12265
- Joined: Sun Jul 31, 2016 12:36 pm
- Which part of Spain are you from?: Torrevieja
- Gender: Female
Re: Consumer rights (trading standards equivalent)
by colint » Tue Aug 08, 2023 8:53 pm
Good luck with getting anything back from them iam Movistar and if i top up to 10€ next day 5€ had been taken so i only top up with 5€ a time it's the data connection that takes the 5 € even tho i have it turned off on phone and have it turned off from there server it still does it if i dont have a wifi connection gave up talking to them as you get noware
- colint
- Posts: 130
- Joined: Fri Aug 09, 2013 10:02 am
- Which part of Spain are you from?: Rojales
- Gender: Male
Re: Consumer rights (trading standards equivalent)
by Steve wilkins » Wed Aug 09, 2023 7:46 am
I have no plan active and it’s a true pay & go setup i.e you top up 10e, and you get 10e. I have data and roaming switched off, yet they like to help themselves to the credit as and when they want. Who knows what position this would put me or anyone in if we broke down in the middle of nowhere. Imagine thinking you’ve got 10e balance but in reality you have nothing because Movistar stole it all without you knowing. Absolute scoundrels. I used to recommend them but not anymore. These need to be held accountable.
- Steve wilkins
- Posts: 922
- Images: 0
- Joined: Mon Dec 14, 2020 3:24 pm
- Which part of Spain are you from?: Torrevieja
- Gender: Male
Re: Consumer rights (trading standards equivalent)
by Graham_Lynn » Wed Aug 09, 2023 8:28 am
It’s the data running in the background and the very basic PAYG with Movistar charges you 4€ per day data connection charge. So either turn off the automatic updates and remember to perform manual updates when you’re on Wi-Fi. Or switch off the data on your phone - however that would mean you’d miss and not be able to use WhatsApp and Messenger calls when you’re out and about (away from WI-FI), but that’ll would still incur the 4€ charge should someone try to contact you or vice versa.
You can check your balance using the app, but doing that is yet another chargeable service that’s automatically deducted from your balance.
Don’t know how much you use your phone, but there’s also a connection charge made each time you make a call. That eats up your balance as well.
Or switch to another provider.
You can check your balance using the app, but doing that is yet another chargeable service that’s automatically deducted from your balance.
Don’t know how much you use your phone, but there’s also a connection charge made each time you make a call. That eats up your balance as well.
Or switch to another provider.
- Graham_Lynn
- Posts: 1550
- Joined: Fri Jul 07, 2017 7:55 pm
- Which part of Spain are you from?: El Raso
- Gender: Female
Re: Consumer rights (trading standards equivalent)
by Steve wilkins » Wed Aug 09, 2023 12:06 pm
It’s not the data as I said previously, no plans are active and data is disabled. I could have the phone on aeroplane mode with 10e on it, then come back in 2 months and it’s down to 3e, even though it’s had no use.
It’s Movistar being thieving barstewards.
It’s Movistar being thieving barstewards.
- Steve wilkins
- Posts: 922
- Images: 0
- Joined: Mon Dec 14, 2020 3:24 pm
- Which part of Spain are you from?: Torrevieja
- Gender: Male
Re: Consumer rights (trading standards equivalent)
by Chrisdee » Wed Aug 09, 2023 12:31 pm
You won't get anywhere you'll just get more angry, change to a cheap 7 euro a month contract or maybe slightly more
-
Chrisdee - Posts: 12265
- Joined: Sun Jul 31, 2016 12:36 pm
- Which part of Spain are you from?: Torrevieja
- Gender: Female
Re: Consumer rights (trading standards equivalent)
by telmel » Wed Aug 09, 2023 12:52 pm
Its not just them , Avatel occassionaly take an extra euro or two from our monthly fee charging us for ficticious text messages , we never send texts as they are not part of our plan, besides we have whatsapp so send messages free , text messaging is no longer needed
When we call to complain they take a note of them but never get refunded
I suspect they do it with everybody to increase profits
When we call to complain they take a note of them but never get refunded
I suspect they do it with everybody to increase profits
- telmel
- Posts: 443
- Joined: Sun Aug 01, 2021 12:30 pm
- Which part of Spain are you from?: orihuela costa
- Gender: Male
Page 1 of 2 • 1, 2
16 posts
• Page 1 of 2 • 1, 2
Return to Quesada general discussion
Who is online
Users browsing this forum: Google [Bot] and 66 guests
Login
Find in Quesada
Quesada pages
Quesada discussion
- Quesada general discussion
- Banking and finances
- Broadband, Wifi, Phone and TV
- Buses and public transport in and around Quesada
- Driving to Spain / Car hire in Spain / Buying and owning a car in Spain
- Fiestas in Quesada
- Flights, baggage and airports
- Health services in Quesada
- Insurances and wills in Spain
- Items for sale and wanted in and around Quesada
- Interesting articles about Spain
- Jobs and careers in Quesada
- Lost and found in Quesada
- Market days
- Places to go for free Wi-Fi
- Recommended restaurants / cafes / bars
- Recommended Tradesmen and Companies
- Residency in Spain: padron, residencia and passport advice
- Safety / security information and property in Spain hints and tips
- Taxes in Spain: Suma, NIE and general tax advice
- Taxis in Quesada
- Things to do and places to go in and around Quesada
- Utilities in Spain: Electric, gas and water recommendations and advice
- Weather in Quesada
- Where to buy things in and around Quesada
- Where to hire things in and around Quesada
Properties discussion
Businesses and places in Quesada
- Bars and pubs in Quesada
- Beaches near Quesada
- Beauticians / Beauty salons in Quesada
- Bedding and soft furnishings shops in Quesada
- Butchers in Quesada
- Car dealers in Quesada: new and used car dealers
- Car garages, mechanics, tyre fitter centres in Quesada
- Car hire in Quesada
- DIY / Bricolage / Ferreteria stores in Quesada
- Equipment hire centers in Quesada
- Estate agents in Quesada
- Furniture shops in Quesada
- Garden centres and garden furniture shops in Quesada
- Golf Courses in Quesada
- Grills / gates / metal items shops in Quesada
- Hairdressers in Quesada
- Hotels, guest houses and bed and breakfasts in Quesada and nearby
- Internet service providers that cover Quesada
- Launderettes / dry cleaners in Quesada
- Markets in Quesada
- Medical / Health centers in Quesada
- Pet shops in Quesada
- Pharmacies / Chemist shops in Quesada
- Restaurants in Quesada
- Shopping centres in Quesada
- Sports centres and gyms in Quesada
- Supermarkets in Quesada
- Swimming pool services in Quesada
- Town Halls (Ayuntamientos) in Quesada
- Waterparks/Aquaparks in Quesada
- TalkQuesada » Board index
- The team • Delete all board cookies • All times are UTC [ DST ]
- Our other websites:
- Costa Blanca forum
- Costa Calida forum
- Costa del Sol forum
- Costa de Almeria forum
- Costa de la Luz forum
- Costa Dorada forum
- Costa Brava forum
- UK forum
- Jobs in the UK
- Our policies:
- Privacy policy
- User agreement
- Content policy
- Website created and operated by JSM Forum Websites