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Call out and broken internet charges
Call out and broken internet charges
by prefect » Tue Aug 22, 2023 4:49 pm
Today my internet ceased working, the subsequent problem was a cable breaking in the wall connection. To my surprise we were charged a callout and repair charge, this being on top of a
monthly fee of 32 90 euros. Surprised at the hidden charges of some of these bargain deals
monthly fee of 32 90 euros. Surprised at the hidden charges of some of these bargain deals
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Re: Call out and broken internet charges
by cheflady » Tue Aug 22, 2023 6:09 pm
Hi we had exactly the same problem as you 3 months ago and we weren't charged a penny in fact one time he came after his working hours free of charge because we were on his way home what a service!
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Re: Call out and broken internet charges
by Citreon2cv » Tue Aug 22, 2023 6:17 pm
Wouldn’t call 32.90 a bargain deal.
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Re: Call out and broken internet charges
by prefect » Tue Aug 22, 2023 6:29 pm
Citreon2cv wrote:Wouldn’t call 32.90 a bargain deal.
I WAS BEING SARCASTIC !!!!!!!!!!
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Re: Call out and broken internet charges
by sunworshipper » Tue Aug 22, 2023 6:55 pm
Which company was this as we have never had a call out charge or repair charge for any repairs
Happy in the sun.
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Re: Call out and broken internet charges
by Chrisdee » Tue Aug 22, 2023 8:04 pm
Vega fibre have told us when we've been in to report a fault that if the engineer comes out and the faults our fault We'd get charged. We haven't yet, theyvey just replaced the router FOC
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Re: Call out and broken internet charges
by David Stokes » Tue Aug 22, 2023 8:16 pm
I have been with Vega Fibra for 4 years and find them excellent.If it is not their fault then making a charge is fair enough.
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Re: Call out and broken internet charges
by prefect » Wed Aug 23, 2023 6:04 am
sunworshipper wrote:Which company was this as we have never had a call out charge or repair charge for any repairs
The company is DVBlab based near Quesada. The staff are very nice to deal with but I think there charges are a little too high-
Earlier this month I queried their charge for unlimited European mobile and internet.
I was informed that the deal includes free TV (which I don't need)
I'd love to hear of better deals in the area from reliable users
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Re: Call out and broken internet charges
by jpeg » Wed Aug 23, 2023 8:20 am
Have a look at AHI EUROPA
https://europa-network.es/mobile-packages/
https://europa-network.es/mobile-packages/
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Re: Call out and broken internet charges
by Cualquier chisme? » Wed Aug 23, 2023 10:18 am
What caused the cable to break?
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