Wheelchair Assistance Alicante Airport

Could somebody who is familiar with wheelchair assistance at Alicante Airport walk me through the procedure please. This is the first time we will need this service. Do you normally book with the airline or direct with AENA Alicante?
Many thanks. Bee

We booked assistance on the EasyJet website. Would imagine it’s probably a similar process with most carriers. You go to the assistance desk in the terminal and they will help you to check any luggage in if required, they take care of everything from there. The assistance staff were excellent.

Thanks PaulM. When you say "Assistance Desk" is that a dedicated desk for the wheelchair at Departures Level in Alicante? Thanks Bee

Hi Bee, yes there is a dedicated desk in the departures hall, it’s well signposted so you can’t miss it. I can only speak for our experience with EasyJet but it was seamless.
Booked assistance on the airline website, they booked the assistance with AENA.
We just went to the assistance desk, gave our name and they already had us booked in the computer. They will help you to check your luggage if needed, if not, they take you straight through security etc; they then take you from the gate onto the aircraft before other passengers board.

Many thanks Paul that sounds straightforward. There won't be any luggage she just needs the wheelchair as wouldn't be able for the long walk to departure gate and boarding.

Bee

I am sure other TQ people will share their experiences. From mine I would say the special assistance at Alicante is brilliant. For friends who had to use it and also at one point (broken ankle)I was obliged to use it as well. There's a dedicated desk at the airport, just go there and sign in. After that, really no worries, they'll take you to where you need to be. You'll be taken by friendly cheerful people. I would say you would be expected to have booked it through your airline first.I.e you don't just 'turn up.' They check lists from the airlines. So eg if you are easyjet you should tick the box for special assistance. Then they have a note of you at the airport.

Thanks Shiva. She will be incoming from Ireland with Ryanair so we will add to the booking and hopefully they will be at the bottom of the steps to meet her.

Bee

Just by the RA checking desks there is a small seating area where you will be directed to sit and wait for your assistance to turn up, couldn't be simpler.

Bee wrote:Thanks Shiva. She will be incoming from Ireland with Ryanair so we will add to the booking and hopefully they will be at the bottom of the steps to meet her.

Bee

Yes they meet people off the plane.

5 star service leaving Alicante.
Arriving at Gatwick, not so much. 2 stars.
Leaving Gatwick 4 stars.
Arriving Alicante 5 stars.