Be Aware Sabadell Card Hacked Bank Refuses To Reimburse

Paul M wrote:In the UK at least, that's worked every time. British companies do not want bad publicity

Unfortunately, many Spanish businesses don’t seem to give a *#+* about their reputation or their customers!

Martin77 wrote:My Mastercard issued by Sabadell in Quesada was hacked taking €100, €100, €100 and then €50 all within minutes to the same payee. When reporting this to the bank in Quesada I was asked to make a report to Guardia Civil and take the report back to them which I did. On seeing a different employee I was told the report was not necessary as they would write a report and send it off.

Within 2 days I had a reply saying that the transactions had been carried out correctly and my claim is denied. I then asked for more details of these payments, but was told to go to my bank branch for more information where I was told they have no information so cannot help me giving me the banks security mail address. I set down exactly what had taken place including my Guardia Civil report adding that 4 payments to the same payee in a couple of minutes should have sent the red flags flying as being fraud payments. All I have received back from security is they have already explained their decision leaving me with €350 stolen from my card account where any security simply does not exist with the card issuer and Sabadell bank rejects all responsibility.

I think it reasonable to assume Master Card, Visa or any other card that is hacked the card issuer nor the bank will rectify this theft, so if you have a card and it is hacked assume you will never be reimbursed so the bank will continue to take their commissions leaving everyone with any loss incurred using their cards ... I have cancelled every credit card.

Historic's with Sabadell, I was charged €90 for a Gold Card and when I went to the Quesada branch to complain the employee said but the charge for your gold card is €90 to which I replied I do not have a Gold Card and I have never ordered a Gold Card. 4 Months later the same thing happened again as have unbeknown charges taken from my account that had to be reimbursed.