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Contact details for local office of gas natural and water

Contact details for local office of gas natural and water

Postby Peter hatton » Thu Dec 17, 2015 12:25 pm

Hi all


Would appreciate a little help I have a property in Lo Crispin

can anyone point me in the right direction for a local (English speaking ) office telephone number or email address of gas natural fenosa for my gas bill and also Hidraqua for my water bill ,as I wish to get my bills sent online instead of posting

Thanks in anticipation
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Re: Contact details for local office of gas natural and wate

Postby Jan » Thu Dec 17, 2015 1:18 pm

Peter hatton wrote:Hi all


Would appreciate a little help I have a property in Lo Crispin

can anyone point me in the right direction for a local (English speaking ) office telephone number or email address of gas natural fenosa for my gas bill and also Hidraqua for my water bill ,as I wish to get my bills sent online instead of posting

Thanks in anticipation


I did ours all online through the website of our Utility companies, you shouldn't need to go into an office to do it, unless it is more convenient for you to do this ie you have local office near you.
You will need your account number and details like address and they should set it up for you online with a user number and password to save paper.

Jan
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Re: Contact details for local office of gas natural and wate

Postby Stwdv » Tue Oct 09, 2018 6:05 pm

Did anyone ever get a English speaking No ??
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Re: Contact details for local office of gas natural and wate

Postby JohnES » Tue Oct 09, 2018 9:19 pm

Gas Natural Fenosa do not accommodate English speaking customers. I have been in contact with them several times by writing letters and putting them through a translate programme. Hydraqua have an office in Guardamar and they should have someone who can speak English.
You can find the phone number on their website.
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Re: Contact details for local office of gas natural and wate

Postby JohnES » Wed Oct 10, 2018 8:33 am

There used to be an Hydraqua office in Rojales but in a post about 2/3 months ago somebody said that it was closed and then somebody else said it had moved. They do have a website which states their address as Calle Cuarto, 7, Rojales . (Orig. addr.) and a phone number as
900 210 100 which is their customer service helpline.
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Re: Contact details for local office of gas natural and wate

Postby shepgrove » Wed Oct 10, 2018 1:29 pm

[email protected] Is the email address for the gas company. I have emailed them in English and they replied back in English. The phone number is 900 100 251. The company used to be Gas Fenosa but is now called Naturgy. You can download the app for HiDraqua (water) fill in the details to set yourself up and tick the English language box, then tick the box requesting paperless billing. They email you when the bill is ready. Hope this helps.
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Re: Contact details for local office of gas natural and wate

Postby JohnES » Sat Dec 29, 2018 4:30 pm

Good News ! As shepgrove said in October we can now communicate with Gas Natural Fenosa, now known as Naturgy in English.
I sent them an e-mail to the new e-mail address on their bill which is [email protected]. I received a reply in English asking for further info such as my NIE and reference no. A few days alter I received a phone call from a young lady speaking English and helped to resolve my problem. My problems with them are usually about billing because they only read the meter once a year.
It has taken them at least 3 years to my knowledge, to accept that they need to offer a customer service in English.
She also said that I could telephone on 900 100 251 (ref. shepgrove) and choose option 0 and then option 3 for English.
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