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Electric meter has caused incorrect bill

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Re: Electric meter has caused incorrect bill

Postby scubydoo » Sun Apr 03, 2016 9:52 am




Maybe you’ve never even seen your electricity meter, but many people in Spain have been fined 1500€ for manipulating their meter without any proof. If this happens to you, here’s what to do:
  1. Pay. Even if you know you’ve not done anything wrong if you don’t pay you’ll get your electricity cut off. If you can’t pay in full, get in touch with your provider to see how to pay by instalments.
  2. Fill in the document supplied by consumer org. OCU in triplicate (scroll down page, click on “rellena la demanda”) and send to your local courthouse (see list). One copy is for you, the other two should also include the necessary documentation such as your contract and electric bill(s).
  3. As the amount you’re claiming is below 2000€ you won’t need a lawyer/solicitor. However if your Spanish is not so good you may have to consider your options.
  4. You’ll receive a letter with a date for the hearing. In your defence remember that the company must provide dated photographic evidence of the manipulation. The consumer must be informed from the beginning of the process – in other words the technician’s report must be sent to the consumer. Additionally you can argue that the fine should be proportional and not an arbitrary amount.
Regarding costs, as it’s below 2000€ the worst case scenario is that you’d have to pay for the travel costs of the electricity company rep.

Definately worth following up ;)


scubydoo
 
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