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Monarch versus CAA Advice and information
Posted:
Tue Oct 03, 2017 9:27 amby Jan
Hi,
Just been reading the advice from CAA - It is slightly different from the main advice through monarch.
There are some, including myself, who have flights booked to UK after the 15th October, which appears to be a cut-off point for being flown back free of charge from the Monarch advice.
However the CAA advice does not give a cut off date and sounds as if anyone with flights booked will be flown home at no extra expense to themselves.
I am a bit reluctant, at the moment, to cancel the flight by getting a refund (hopefully?? as paid by PayPal which is another issue that is getting mixed messages as some people are putting in a dispute claim through PayPal and PP themselves are saying a refund could be forthcoming through them in 13 days apparently )
I was just about to book a new flight which I don't mind doing to get the best flight times/day but not sure what to do....yet??? If I had paid by credit card I would just claim it back and re-book anyway.
Any one else in this situation?
Re: Monarch versus CAA Advice and information
Posted:
Tue Oct 03, 2017 9:35 amby jpeg
The UK government has asked the CAA to organise flights for Monarch customers currently overseas with a flight scheduled on or before 15 October 2017.If your scheduled return is after this date, you will not automatically have your flight rebooked unless your trip is ATOL protected.We will be making individual arrangements for all ATOL protected customers who have booked directly with Monarch Holidays or First Aviation (trading as Monarch Airlines on or before 14 December 2016) to return to the UK on scheduled flights after this date. Details of this will be sent directly to these customers by text, e-mail or via their travel agent.If you booked your flight as part of an ATOL protected trip with another travel company, you should contact them directly about your arrangements to return to the UK on or after 16 October 2017. They will be responsible for arranging a new flight or providing a refund for your booking. Please do not submit a claim to the CAA.If you are not sure how to identify your travel company or whether you are ATOL protected, please see How do I know if I am ATOL protected.If you are not ATOL protected and you are due to travel to the UK on or after 16 October 2017, you will need to make your own arrangements to return to the UK. For advice on whether you can make a claim for a refund, please contact your card issuer, Paypal or insurer. If you are unsure whether you have ATOL protection, please check the documents issued to you to establish whether you received an ATOL Certificate. This will set out details of your ATOL protection.
Re: Monarch versus CAA Advice and information
Posted:
Tue Oct 03, 2017 10:12 amby Jan
Re: Monarch versus CAA Advice and information
Posted:
Tue Oct 03, 2017 11:39 amby iain
We had flights back to UK booked with Monarch for Nov 2 paid for by Paypal last December (we plan ahead!). However, since it is outside of 180 days since booking Paypal have told us we're not covered with them.
Re: Monarch versus CAA Advice and information
Posted:
Tue Oct 03, 2017 12:25 pmby jpeg
Do you have travel insurance as that should cover them
Re: Monarch versus CAA Advice and information
Posted:
Tue Oct 03, 2017 2:40 pmby Babu
Iain I presume it was after 14 December you booked? Otherwise you're covered . .
Check your travel insurance details as sadly about 75% of all travel insurance taken out does not cover airlines going bust on you . .
Re: Monarch versus CAA Advice and information
Posted:
Tue Oct 03, 2017 2:52 pmby Jan
We always have travel insurance but it's rare for them to cover schedule airline failure. Luckily we only booked recently so the PayPal 180 days may cover us...will put in a dispute claim.
Thanks everyone.
Re: Monarch versus CAA Advice and information
Posted:
Tue Oct 03, 2017 2:58 pmby polop
According to BBC news you are not covered by travel insurance unless you specify you want airline failure as one of the options on your proposal form.
Re: Monarch versus CAA Advice and information
Posted:
Tue Oct 03, 2017 3:16 pmby PeteKnight
Re: Monarch versus CAA Advice and information
Posted:
Wed Oct 04, 2017 5:19 pmby Jan
Has anyone tried to lodge a dispute claim with PayPal for the Monarch refund?
I have done it before when items have not been received and it worked well but although the advice is to do this for the refund of Monarch flights, the form will not submit saying that there is already a dispute in the resolution centre about this. I know there isn't as I went in my account and there are no claims pending. I'm assuming that PayPal are possibly being inundated with claims and are stemming the flow. It isn't a big problem as there are 180 days to lodge a dispute and I can phone them later, but just wondered if anyone else has had this problem?
