Iberia!!
Posted: Thu Jun 14, 2018 8:39 pm
We booked flights with IBERIA for the 1st time in December 2017......Alicante-Madrid-Heathrow...BUT NEVER AGAIN!!!
The outbound flight was delayed, we managed to run like hell and catch the connecting flight but our cases didn’t make the connecting flight. Then Iberia made a catalogue of errors and misplaced our cases.
The Iberia flight was the start of our 3 week Christmas holiday to Thailand, consequently, we travelled to Thailand with very little - which marred the holiday somewhat. Iberia found our case and returned it to our home address all battered 8 days after we returned home from holiday and they advised us to make a claim...what for I don’t know... 6 months later..I don’t think they have any intentions of paying claims out..breakdown in communication, sorry, absolutely no communication from Iberia unless it’s prised from them....I give up! Life’s too short!
The outbound flight was delayed, we managed to run like hell and catch the connecting flight but our cases didn’t make the connecting flight. Then Iberia made a catalogue of errors and misplaced our cases.
The Iberia flight was the start of our 3 week Christmas holiday to Thailand, consequently, we travelled to Thailand with very little - which marred the holiday somewhat. Iberia found our case and returned it to our home address all battered 8 days after we returned home from holiday and they advised us to make a claim...what for I don’t know... 6 months later..I don’t think they have any intentions of paying claims out..breakdown in communication, sorry, absolutely no communication from Iberia unless it’s prised from them....I give up! Life’s too short!