ROBBERIES DONA PEPA II
Posted: Sun Jul 14, 2013 1:31 am
Dear All
We have a Lola Corner Townhouse on Residential Alegria Dona Pepa II. On Wednesday 10th July we were sitting in our front garden about 6.00 pm. I popped in to go and put some more washing on the line in the back when I noticed my Samsung Galaxy missing off the lounge table. I asked husband if he had seen it along with mobile phone and he said no. Anyway that is where this nightmare started for us. We started to look around and everything of value has been stolen. He had gone into downstairs bedroom and as we going back to UK next day Passports/Wallets/Purse/were on the bed but they were no longer there. My husband went upstairs and off his bedside table his Wedding Ring and his expensive 60th Birthday present watch had gone as well. They/he had taken Passports/Jewellery/Camera/Driving Licences/Samsung Galaxy/Bus Passes and various other items and dare I say a little cotton nightie!!
We then called the Local Policia who came out within 10 mins they did a quick check and showed us where they had jumped over our back wall, which is over 6ft I might add and then the footprints on the white wall of where they had got back out again as everywhere was locked apart from the back grille and back door was closed but not locked...we normally do but we were sat in the front and with me running back and to with washing didnt think it was necessary, but I do now. Well after the Police had been the Guardia Civil arrived...most helpful and told us to go to the Town Hall in the morning Thursday and make a report. This we did at 8 am, as you can imagine we didnt sleep a wink, but a very nice man the Interpreter was there and said the Police Officer normally arrives about 8.45 am. He did and we went into his Office along with the Interpreter to give a statement of what happened and possessions stolen. I had cancelled everything before this but was told by my 3G mobile phone co. that my phone had been used to make several calls to Algeria and our bank accounts Sabadell and my Lloydstsb had both been cleared out. We have arrived home and they have also made several cash transactions on our Mastercard. We were in the office for well over 2 hrs and then we had to go back to the bank and find out exact transactions along with time and where these were made and it was Crevillente a huge Moroccan area we believe. We should have been flying back to Liverpool on the 11th next day and the Interpreter kindly phoned Easyjet and was told that the Denuncia (Police report) would suffice for us to get back on the plane to our Homeland UK. So on Thurs we went along to Alicante to catch the plane home at 11.35 pm. Our friend and neighbour insisting coming along with us..we did have a hire car though. She came into Departures with us and we went to the Easyjet desk. We were told by a Easyjet Spanish member of staff that no way could be travel and nobody would give that information and that the Interpreter/Police officer were lying and would not have called, even though we were both sat opposite him and he had a nightmare on the computer trying to find an appropriate number to call. Well as you can imagine we were traumatised and left the Airport.
Well Friday was another day and at 7.30 am we set off for Alicante English Consulate. Our friend and neighbour took us and we parked on the Underground Car Park by the Marina. We got to the office and went in and were told we needed photographs so had to go along to try and find a booth, but no such thing but found a Photographers and he did 6 piccies each for us at a total cost of 9 euros that was wasnt too bad. We went back to the Consulate and had to fill in all the necessary forms and then was told it would take over an hour to process so we went to have a coffee and went back and was handed the 2 X 24 hr Emergency Passports at a cost of 116 euros each!!! ugh. Before they would hand them over we had to book 2 new flights at £214. These were taken off us at Liverpool.
We went back to Dona Pepa to await the time to leave for the Airport, we booked on the same flight as Thurs 11.35 pm Alicante to Liverpool. Tried to relax but this was impossible. We had got friendly with several people who were renting and they were Angels giving us money and helping in any way they could. We really dont know what we would have done without them. We did go to our Bank and managed to get a bit of money to repay them..there are some lovely people about in this world!!! They invited us up for something to eat and as we were there we found out within minutes that a small thin man had tried the handle of the door on the apartment the opposite end of the walkway luckily the lady was inside and saw this happen and went to the door and asked him what he wanted and he said he was looking for a blonde Spanish man she said was scruffy wearing a T shirt inside out. Our friends son in law and the person whose door he had tried followed him and he went over the back wall into the building site where they are building new apartments behind Alegria. Could have been our Robber thought he had been lucky on Wednesday and thought he would try again.
So Friday evening we got on our flight back to Liverpool. Yesterday Saturday we tried to make as many phone calls as we could and that is where this nightmare has really started. Our pins are our Birthdays I realise now that is wrong..so anybody using them please change immediately...we phoned Lloydstsb and they put us on to after lots of discussion to their Fraud Team. Well my husband is 69 and he spoke to him like he was a thief and accused him of giving him our Pin Nos and said he has never heard of them getting the Pin that way even though our DOBs were on our Passport and Driving Licences. He said no way will be get our money back which is to the tune of 1,000 (that doesnt include what has been stolen from Banco Sabadell) as no fraud has been committed as we really gave them our Numbers. A friend phoned yesterday and she said she uses her birthday as well so I said get it changed immediately. They wouldnt have had the Pins but our the DOBs are on the Passports and Driving Licences.
I did put something on my Facebook about this and had lots of helpful replies. I did grab the phone off my husband, who is a very quiet man, as I thought omg he is going to have a heart attack at these accusations. I asked the Fraud Man to send me in writing where it says we cannot use memorable numbers i.e. birthdays etc., and he said he couldnt. I have now been advised to send a letter of complaint to Lloydstsb and if no reply within a week to get the Ombudsman involved.
I know this is long winded but I would hate anybody else to go through what we have gone through. I havent slept since Wednesday night although it is now 1.19 am here and I did manage a couple of hours early in the evening. My daughter phoned me and told me not to do anything this weekend and try to relax in the sunshine and start the process of claim forms etc.,etc.,etc., on Monday and that is what I am going to do now so tomorrow perhaps I will empty the cases which are still sat in the hall and possibly I might get showered and dressed and face the world. Which is what we havent done today as yet as we were on the phone most of the day.
Please be vigilant as the Robbers are about and always lock grilles doors etc., even if you are in the House as when the Guardia came to the house they asked did we see what weapons they were carrying and thank god we didnt as we didnt see them. But it could have been far worse and we could have come face to face quite easily with him/them and who knows what would have happened us trying to save our hard earned possessions!!!
So night night all I am now going to get some sleep if I manage to clear my head...I realise you Men are a different breed to us as my hubby is behind me in bed snoring.
Liz and Allan
Alegria
Dona Pepa II
We have a Lola Corner Townhouse on Residential Alegria Dona Pepa II. On Wednesday 10th July we were sitting in our front garden about 6.00 pm. I popped in to go and put some more washing on the line in the back when I noticed my Samsung Galaxy missing off the lounge table. I asked husband if he had seen it along with mobile phone and he said no. Anyway that is where this nightmare started for us. We started to look around and everything of value has been stolen. He had gone into downstairs bedroom and as we going back to UK next day Passports/Wallets/Purse/were on the bed but they were no longer there. My husband went upstairs and off his bedside table his Wedding Ring and his expensive 60th Birthday present watch had gone as well. They/he had taken Passports/Jewellery/Camera/Driving Licences/Samsung Galaxy/Bus Passes and various other items and dare I say a little cotton nightie!!
We then called the Local Policia who came out within 10 mins they did a quick check and showed us where they had jumped over our back wall, which is over 6ft I might add and then the footprints on the white wall of where they had got back out again as everywhere was locked apart from the back grille and back door was closed but not locked...we normally do but we were sat in the front and with me running back and to with washing didnt think it was necessary, but I do now. Well after the Police had been the Guardia Civil arrived...most helpful and told us to go to the Town Hall in the morning Thursday and make a report. This we did at 8 am, as you can imagine we didnt sleep a wink, but a very nice man the Interpreter was there and said the Police Officer normally arrives about 8.45 am. He did and we went into his Office along with the Interpreter to give a statement of what happened and possessions stolen. I had cancelled everything before this but was told by my 3G mobile phone co. that my phone had been used to make several calls to Algeria and our bank accounts Sabadell and my Lloydstsb had both been cleared out. We have arrived home and they have also made several cash transactions on our Mastercard. We were in the office for well over 2 hrs and then we had to go back to the bank and find out exact transactions along with time and where these were made and it was Crevillente a huge Moroccan area we believe. We should have been flying back to Liverpool on the 11th next day and the Interpreter kindly phoned Easyjet and was told that the Denuncia (Police report) would suffice for us to get back on the plane to our Homeland UK. So on Thurs we went along to Alicante to catch the plane home at 11.35 pm. Our friend and neighbour insisting coming along with us..we did have a hire car though. She came into Departures with us and we went to the Easyjet desk. We were told by a Easyjet Spanish member of staff that no way could be travel and nobody would give that information and that the Interpreter/Police officer were lying and would not have called, even though we were both sat opposite him and he had a nightmare on the computer trying to find an appropriate number to call. Well as you can imagine we were traumatised and left the Airport.
Well Friday was another day and at 7.30 am we set off for Alicante English Consulate. Our friend and neighbour took us and we parked on the Underground Car Park by the Marina. We got to the office and went in and were told we needed photographs so had to go along to try and find a booth, but no such thing but found a Photographers and he did 6 piccies each for us at a total cost of 9 euros that was wasnt too bad. We went back to the Consulate and had to fill in all the necessary forms and then was told it would take over an hour to process so we went to have a coffee and went back and was handed the 2 X 24 hr Emergency Passports at a cost of 116 euros each!!! ugh. Before they would hand them over we had to book 2 new flights at £214. These were taken off us at Liverpool.
We went back to Dona Pepa to await the time to leave for the Airport, we booked on the same flight as Thurs 11.35 pm Alicante to Liverpool. Tried to relax but this was impossible. We had got friendly with several people who were renting and they were Angels giving us money and helping in any way they could. We really dont know what we would have done without them. We did go to our Bank and managed to get a bit of money to repay them..there are some lovely people about in this world!!! They invited us up for something to eat and as we were there we found out within minutes that a small thin man had tried the handle of the door on the apartment the opposite end of the walkway luckily the lady was inside and saw this happen and went to the door and asked him what he wanted and he said he was looking for a blonde Spanish man she said was scruffy wearing a T shirt inside out. Our friends son in law and the person whose door he had tried followed him and he went over the back wall into the building site where they are building new apartments behind Alegria. Could have been our Robber thought he had been lucky on Wednesday and thought he would try again.
So Friday evening we got on our flight back to Liverpool. Yesterday Saturday we tried to make as many phone calls as we could and that is where this nightmare has really started. Our pins are our Birthdays I realise now that is wrong..so anybody using them please change immediately...we phoned Lloydstsb and they put us on to after lots of discussion to their Fraud Team. Well my husband is 69 and he spoke to him like he was a thief and accused him of giving him our Pin Nos and said he has never heard of them getting the Pin that way even though our DOBs were on our Passport and Driving Licences. He said no way will be get our money back which is to the tune of 1,000 (that doesnt include what has been stolen from Banco Sabadell) as no fraud has been committed as we really gave them our Numbers. A friend phoned yesterday and she said she uses her birthday as well so I said get it changed immediately. They wouldnt have had the Pins but our the DOBs are on the Passports and Driving Licences.
I did put something on my Facebook about this and had lots of helpful replies. I did grab the phone off my husband, who is a very quiet man, as I thought omg he is going to have a heart attack at these accusations. I asked the Fraud Man to send me in writing where it says we cannot use memorable numbers i.e. birthdays etc., and he said he couldnt. I have now been advised to send a letter of complaint to Lloydstsb and if no reply within a week to get the Ombudsman involved.
I know this is long winded but I would hate anybody else to go through what we have gone through. I havent slept since Wednesday night although it is now 1.19 am here and I did manage a couple of hours early in the evening. My daughter phoned me and told me not to do anything this weekend and try to relax in the sunshine and start the process of claim forms etc.,etc.,etc., on Monday and that is what I am going to do now so tomorrow perhaps I will empty the cases which are still sat in the hall and possibly I might get showered and dressed and face the world. Which is what we havent done today as yet as we were on the phone most of the day.
Please be vigilant as the Robbers are about and always lock grilles doors etc., even if you are in the House as when the Guardia came to the house they asked did we see what weapons they were carrying and thank god we didnt as we didnt see them. But it could have been far worse and we could have come face to face quite easily with him/them and who knows what would have happened us trying to save our hard earned possessions!!!
So night night all I am now going to get some sleep if I manage to clear my head...I realise you Men are a different breed to us as my hubby is behind me in bed snoring.
Liz and Allan
Alegria
Dona Pepa II