Water Leak From Upstairs Apartment
Posted: Sun Sep 24, 2017 9:49 am
We don't know if anyone has experienced this but we have extensive damage to our property due to the leaking shower waste of the upstairs apartment. It was literally raining in through the bathroom ceiling and extended into the second bedroom wardrobe. Our President had noticed the damage as he kindly inspects our apartment on a regular basis when we are in the UK.
We arranged a flight to get back out as soon as we could and in the meantime the President informed the upstairs tenants. They have another bathroom so could use that instead - or so we thought!
Once he cleared the two inches of water from the floor it was evident that the water had damaged the woodwork, fittings and fixtures and mold or mildew was on the furniture, clothing, shoes, luggage, bedding, towels and just about everywhere.
On entering our lovely little home the smell hit us as did the sound of dripping water. The tenants had continued to use the shower and the damage was shocking.
The Russian owner of the property above lives and works near Madrid. She was not interested when the agent, in Quesada, tried to get her to repair the shower tray waste. She avoided his phone calls and only occasionally answered her emails. He does not have an address for her.
After a long discussion with the tenants above they agreed to not continue to use that particular shower until it is fixed. That was a month ago and still we are waiting.
In the meantime I contacted our insurance company who have been out and assessed our damage which will I assume be claimed back from the neighbours insurance.
They have set a date for repairs of the 3rd of October but now we are really worried as our neighbour has not done anything about the leak. She indicated to the agent that she has contacted her insurance company and has given him a policy number.
We got in touch with our administrators of our urbanisation who advised that there is nothing they can do as it's a private matter between owners.
We are in an awful mess and wondered if anyone has experience of this kind of problem and what they can recommend.
By the way, the agent who is well known in Quesada for letting properties is now fed up with the whole situation and refuses to have anything to do with it.
We arranged a flight to get back out as soon as we could and in the meantime the President informed the upstairs tenants. They have another bathroom so could use that instead - or so we thought!
Once he cleared the two inches of water from the floor it was evident that the water had damaged the woodwork, fittings and fixtures and mold or mildew was on the furniture, clothing, shoes, luggage, bedding, towels and just about everywhere.
On entering our lovely little home the smell hit us as did the sound of dripping water. The tenants had continued to use the shower and the damage was shocking.
The Russian owner of the property above lives and works near Madrid. She was not interested when the agent, in Quesada, tried to get her to repair the shower tray waste. She avoided his phone calls and only occasionally answered her emails. He does not have an address for her.
After a long discussion with the tenants above they agreed to not continue to use that particular shower until it is fixed. That was a month ago and still we are waiting.
In the meantime I contacted our insurance company who have been out and assessed our damage which will I assume be claimed back from the neighbours insurance.
They have set a date for repairs of the 3rd of October but now we are really worried as our neighbour has not done anything about the leak. She indicated to the agent that she has contacted her insurance company and has given him a policy number.
We got in touch with our administrators of our urbanisation who advised that there is nothing they can do as it's a private matter between owners.
We are in an awful mess and wondered if anyone has experience of this kind of problem and what they can recommend.
By the way, the agent who is well known in Quesada for letting properties is now fed up with the whole situation and refuses to have anything to do with it.