Guapa (Quote) He was informed that he must go to the branch detailed on info they sent him to discuss anything to do with his account, he was informed his details are now with the Torrevieja branch of Sabadell.Taken from a post on another local forum
"I am non-resident ex-member of Lloyds bank now forced into Sabadell......
I came out to Spain this week and went to Sabadell La Zenia this morning. After waiting an hour - their numbers for waiting are unbelievable - the signs not working and the girls coming out and seeming to take the person nearest them. Many people had left and I don't blame them but it did shorten my wait. Finally after scanning my passport, she stated she couldn't help as my branch is in Torrevieja, apparently we opened the account there - many moons ago when it was Halifax. So she couldn't help me and couldn't/wouldn't answer any questions. She said Lloyds allowed Torre clients use of the Zenia bank but Sabadell didn't!!!"You could not make this mess up, could you?
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No you couldn't and it's very worrying! When we first came to Spain, although there are loads of things we love about the country, the thing I always said was 'if there's a difficult way to do something, then the Spanish authorities will find it!' ...and it seems with all the new technology they are still the same.
There is nothing in theory that stops all branches of Sabadell being able to deal with any customer who comes into a branch. The details are all computerised.
I'm not doubting all that is said above but I will test this for myself and see what happens. I actually wonder if it's the bank staff or their managers not wanting to do anymore than they need to. I have a very helpful Sabadell contact on Twitter and will ask him if this is company policy.
Sorry but this type of unnecessary 'bad' service really annoys me!