Iberdrola con - watch out for this
Posted: Mon Mar 22, 2021 9:57 am
I recently spoke to a man at an Iberdrola stand in Leroy Merlin about the advertised discount of 20% being offered. I do speak Spanish so nothing was lost in translation.
He spoke to "the boss" on the phone and confirmed a 20% discount on my bill and even wrote on the one I had taken with me "-20% dto".
When I received the next bill I found the following:
Just be careful. I feel I have been misled and I am in contact with Iberdrola about this.
He spoke to "the boss" on the phone and confirmed a 20% discount on my bill and even wrote on the one I had taken with me "-20% dto".
When I received the next bill I found the following:
- the price of the "Energy Invoiced" had been put up to the price for new customers which amounted to an increase of 15%
- the price of the "Capacity Invoiced" had been put up to the price for new customers which amounted to an increase of 13%
- the discount is ONLY applied to the the "Energy invoiced"
- Home Electrical Protection had been added
Just be careful. I feel I have been misled and I am in contact with Iberdrola about this.