Talk Quesada forum

Can anyone tell me how to cancel Movistar telephone service please?

Do you mean mobile phone or landline ?

theres a moviestar shop in Rojales village, just approx. 500mtrs past the Bp garage on the right ,Mas y mas and Dia supermarkets on the left. why not go in and ask,

I recently cancelled my landline & ADSL with Movistar but had to do so in Benidorm as it was near to the town I lived in.Must be the same though anywhere.I took my router into the shop & they actually phoned the relevant Movistar number as I explained it was almost impossible to reach them,quite a common complaint I found.Eventually the number responded,perhaps because I was taking up time on a phone at one of their shops! I had to answer a number of questions one being,would I like to transfer everything to a new address,if not,why not.I just said I was leaving Spain!I was given a receipt for return of their equipment.Having said that I have wifi with a Quesada company but in my area it is quite poor & ,I think,not much cheaper than I was paying for ADSL Movistar.I am probably going to go now with Telitec,a company I knew back up north as I want a reliable phone contact with my elderly relatives in UK who won't use the internet & it would solve my frustration with this poor wifi.They arrange everything too in English so hopefully it will all work out.

It is to cancel landline. I think I need to send a fax or visit the shop in Guardamar. Thank you for your advice.

print the format below and take it along with you contract to a moviestar office


simple cancellation of services layout...must be in spanish


cancellation of services




Estimados señores,


Por la presente yo, NAME ,


con numero de pasaporte,


nie, nif


numero de contrato


solicito la baja definitiva de los servicios que tengo contratados con el número contract number .desde..from.(.enter date...15 days notice...1 month is better )


El motivo de cancelacion......( reason for cancellation not really required if leaving spain write.... es mudanza a otro pais


Adjunto fotocopia del N.I.E>



CIUDAD FECHA TOWN, DATE


NOMBRE YOUR NAME


FIRMA SIGNATURE

Thank you