Talk Quesada forum

I have been using a Lebar prepaid SIM card, for along time with no problems. A week ago my phone started to show that I am now using yoigo. Since then I can’t see my balance. When I try to top up my account using my bank card( the way I have always done) it is not recognised or excepted. Has this happened to anyone else. If so any help in sorting this out would be greatly appreciated.

*123# is now the new number to see your balance

I've used Lebara for 6 years. In UK just now and last week no network connection. After trying lots of things myself I emailed Lebara."[email protected]"
I use laptop in order to translate their reply. My line is still active. Seems when I upgraded sim card last year, the upgrade was not completed and l have to get another. I will pursue this when next in Quesada. Good luck.

Thank you, I can now at least see my balance.

I've also been having problems with Lebara ES over the past year. About 6 months ago it stopped recognizing my logon on the website but the app was ok. Now the app is asking me to verify my phone number - when I try to do this it says it's not a Lebara number! Lebara UK doesn't have these problems.

I now want to change supplier. Is Lobster any good?

Troxy wrote:I have been using a Lebar prepaid SIM card, for along time with no problems. A week ago my phone started to show that I am now using yoigo. Since then I can’t see my balance. When I try to top up my account using my bank card( the way I have always done) it is not recognised or excepted. Has this happened to anyone else. If so any help in sorting this out would be greatly appreciated.

Yes a lebara sim has been causing us similar problems this week , including that the lebara app can't be accessed and if you try to set it up again from scratch it says it isn't a lebara number.
However it IS a lebara number and it was possible to use the simple top up online facility to do so (here: https://mobile.lebara.com/es/en/recargar-saldo ) . I tried this with a small 5 euro amount and it worked.

On checking the bank card details ( a prepaid card I keep for occasions such as these!) I saw that the amount had been charged not by lebara but by Xfera mobiles. A bit more google digging and it looks that Xfera mobiles seems to own/have bought over a whole range of mobile brands including lebara and Yoigo - which may be where the Yoigo came into it for you.

However whatever clever things Lebara ( or Xfera) think they are doing, it's backfiring. I , for one, will be switching networks to someone more reliable who doesn't mess customers around like this...