can anyone tell me whats going on here, because something stinks.
We have dealt with CBB / Nortons for a number of years. We have also dealt with them on a commercial basis and have been called in by them to fix / maintain the community satellite systems they originally installed.
We also have an 8Mbps internet connection with them, which has been getting progressively worse to the point of truly unacceptable, now just either not simply not working at all or barely when it does - speeds of around 1Mbps, falling over continually. Of the 3 phone numbers we have for CBB, only one rings, then does not get answered, website is down, emails not responded to - same situation for weeks. Other forums report same.
We use 4 internet providers (including our own 4G service & wireless service) CBB we have been with for years & up until recently has been a reasonable service.
Something is going on, there has been an internal falling out / change of owners etc- Traffic may be coming through Eurona, which could deliberately be causing issues with the partner they fell out with ( when we tested - traffic appeared routed through Eurona still). Foul play?
Either way service is unacceptable. We have given them plenty of time and received zero support or response. Totally unprofessional - could at least have the decency to write to existing clients and advise them of situation - we know of people that have been offline or having major issue for weeks. One person on another forum claims to have sent 38 emails with no response.
We have sent an email of cancellation notice to original email address & will be stopping direct debit immediately, before we pay any more for a service which is not working, nor can we get any support or feedback.
Paul
www.televisiontechnology.eu