Re: return of faulty goods
Posted: Thu Aug 02, 2018 11:27 am
we have an email today from the makers....they have told us that we have no recourse...they are insisting that I broke the hob!!! and their guarantee does not cover this. They also say that the shop is correct.....it is our responsibility!!!
I have thanked them but am really not not happy. I would have loved to have filled out the hoja de reclamaciones but I got thrown our of the shop so can't go back and my husband says that we are not doing it...
I have written back to the company insisting that I have not broken the darned thing and saying that I guess these days it is normal for everyone to blame everyone else.
Interpreter not needed thanks speak Spanish thanks everyone for the advice but it seems that people make up their own rules and I need to keep out of jail so am having to swallow this...….not happy and regret every having the darned kitchen fitted
I have thanked them but am really not not happy. I would have loved to have filled out the hoja de reclamaciones but I got thrown our of the shop so can't go back and my husband says that we are not doing it...
I have written back to the company insisting that I have not broken the darned thing and saying that I guess these days it is normal for everyone to blame everyone else.
Interpreter not needed thanks speak Spanish thanks everyone for the advice but it seems that people make up their own rules and I need to keep out of jail so am having to swallow this...….not happy and regret every having the darned kitchen fitted