Join Talk Quesada
Welcome to Talk Quesada! My name's Alex and this is my website all about Ciudad Quesada in Spain. Talk Quesada is free to sign up and use so register below!
Accessing Hidraqua Online with Old Aguagest Levante Account
Accessing Hidraqua Online with Old Aguagest Levante Account
by RichieB200UK » Mon Jan 09, 2017 3:59 pm
Hi All
(Newbie here so be gentle) I am having to pick up some of the admin tasks from when my Mum and Dad bought their property in the new part of Quesada near to the Laguna hotel in 2006. Over the years they, being technophobes, have been left behind and all we seem to have are a series of debits from their bank account.
One of the difficulties I have is that Aquagest Levante seems to have turned into Hidraqua over the years and not only this their activity appears to have migrated online. I however cannot find any way to access the online account (I do have a copy of their original Agugest Contract and at least one agugest bill) and, despite me being the son, seem only to want to talk to my Mother.
As we are all in the UK I can't visit the office to discuss any of this. Does anyone have any bright ideas that might help me?
Many Thanks
(Newbie here so be gentle) I am having to pick up some of the admin tasks from when my Mum and Dad bought their property in the new part of Quesada near to the Laguna hotel in 2006. Over the years they, being technophobes, have been left behind and all we seem to have are a series of debits from their bank account.
One of the difficulties I have is that Aquagest Levante seems to have turned into Hidraqua over the years and not only this their activity appears to have migrated online. I however cannot find any way to access the online account (I do have a copy of their original Agugest Contract and at least one agugest bill) and, despite me being the son, seem only to want to talk to my Mother.
As we are all in the UK I can't visit the office to discuss any of this. Does anyone have any bright ideas that might help me?
Many Thanks
- RichieB200UK
- Posts: 2
- Joined: Mon Jan 09, 2017 3:20 pm
- Which part of Spain are you from?: Calle Real
- Gender: Male
Re: Accessing Hidraqua Online with Old Aguagest Levante Acco
by Jan » Mon Jan 09, 2017 4:23 pm
RichieB200UK wrote:Hi All
(Newbie here so be gentle) I am having to pick up some of the admin tasks from when my Mum and Dad bought their property in the new part of Quesada near to the Laguna hotel in 2006. Over the years they, being technophobes, have been left behind and all we seem to have are a series of debits from their bank account.
One of the difficulties I have is that Aquagest Levante seems to have turned into Hidraqua over the years and not only this their activity appears to have migrated online. I however cannot find any way to access the online account (I do have a copy of their original Agugest Contract and at least one agugest bill) and, despite me being the son, seem only to want to talk to my Mother.
As we are all in the UK I can't visit the office to discuss any of this. Does anyone have any bright ideas that might help me?
Many Thanks
I have been able to go online from the UK for both Utilities, without having to go into any offices.
If you go to this link on the Hydraqua website:
https://hidraqua.aguasonline.es/en/inicio
and using one of your mothers bills (even Aquagest should do), you should find the account number and all the info they need to fill in the details to get online acccess:
It says this, so just click residential on the link:
Sign Up
If you are not yet a user, you can get started in just one minute.
> Residential > Companies >Property Manager
Let us know how you get on as it worked for me. If it doesn't work contact them by email and tell them what you are trying to do ( be your mother on the email though!)
Like us on Facebook to keep in touch: Facebook.com/TalkQuesada
-
Jan - Site Admin
- Posts: 11193
- Images: 164
- Joined: Mon Oct 17, 2011 8:34 pm
- Which part of Spain are you from?: Lo Marabu Dona Pepa
- Gender: Female
Re: Accessing Hidraqua Online with Old Aguagest Levante Acco
by RichieB200UK » Mon Jan 09, 2017 4:45 pm
Any idea what the 'Bill Number' might be on an old Aquagest Bill. I have a 16 digit number and the contract number is 6 digits. But it says "Unable to complete registration. Please contact us....."
- RichieB200UK
- Posts: 2
- Joined: Mon Jan 09, 2017 3:20 pm
- Which part of Spain are you from?: Calle Real
- Gender: Male
Re: Accessing Hidraqua Online with Old Aguagest Levante Acco
by Jan » Mon Jan 09, 2017 5:33 pm
RichieB200UK wrote:Any idea what the 'Bill Number' might be on an old Aquagest Bill. I have a 16 digit number and the contract number is 6 digits. But it says "Unable to complete registration. Please contact us....."
At the bottom left of your bill is a number with the word 'Contador' above it - That may be the Account number as Contador translates as account(ant) and I have an old Aquagest bill in front of me and a new Hydraqua bill too and this number is the same on both so try that (mine is an 8 figure number) .
jan
ps The bill number is the Num Factura - 18 figure number on mine and obviously NIF (use your mothers NIE number)
Like us on Facebook to keep in touch: Facebook.com/TalkQuesada
-
Jan - Site Admin
- Posts: 11193
- Images: 164
- Joined: Mon Oct 17, 2011 8:34 pm
- Which part of Spain are you from?: Lo Marabu Dona Pepa
- Gender: Female
4 posts
• Page 1 of 1
Related topics
-
- Similar Topics
- Replies
- Views
- Last post
-
-
sanitation fee from Hidraqua.
by Keepam » Mon Nov 27, 2023 5:45 pm in General property discussion - 3
- 210
-
by Swerve
Mon Nov 27, 2023 8:55 pm
-
sanitation fee from Hidraqua.
-
-
Online subtitles
by willemite » Mon Feb 19, 2024 10:18 pm in Quesada general discussion - 2
- 174
-
by willemite
Tue Feb 20, 2024 11:21 am
-
Online subtitles
-
-
S1 submission online
by marianna13 » Fri Oct 20, 2023 6:08 pm in Off topic - 5
- 185
-
by marianna13
Sun Oct 22, 2023 10:11 am
-
S1 submission online
-
-
Booking a ITV appointment online
1, 2 by Steve wilkins » Tue Mar 19, 2024 6:35 pm in Quesada general discussion - 14
- 322
-
by Darro
Wed Mar 20, 2024 9:18 pm
-
Booking a ITV appointment online
Return to Utilities in Spain: Electric, gas and water recommendations and advice
Who is online
Users browsing this forum: No registered users and 2 guests
Login
Find in Quesada
Quesada pages
Quesada discussion
- Quesada general discussion
- Banking and finances
- Broadband, Wifi, Phone and TV
- Buses and public transport in and around Quesada
- Driving to Spain / Car hire in Spain / Buying and owning a car in Spain
- Fiestas in Quesada
- Flights, baggage and airports
- Health services in Quesada
- Insurances and wills in Spain
- Items for sale and wanted in and around Quesada
- Interesting articles about Spain
- Jobs and careers in Quesada
- Lost and found in Quesada
- Market days
- Places to go for free Wi-Fi
- Recommended restaurants / cafes / bars
- Recommended Tradesmen and Companies
- Residency in Spain: padron, residencia and passport advice
- Safety / security information and property in Spain hints and tips
- Taxes in Spain: Suma, NIE and general tax advice
- Taxis in Quesada
- Things to do and places to go in and around Quesada
- Utilities in Spain: Electric, gas and water recommendations and advice
- Weather in Quesada
- Where to buy things in and around Quesada
- Where to hire things in and around Quesada
Properties discussion
Businesses and places in Quesada
- Bars and pubs in Quesada
- Beaches near Quesada
- Beauticians / Beauty salons in Quesada
- Bedding and soft furnishings shops in Quesada
- Butchers in Quesada
- Car dealers in Quesada: new and used car dealers
- Car garages, mechanics, tyre fitter centres in Quesada
- Car hire in Quesada
- DIY / Bricolage / Ferreteria stores in Quesada
- Equipment hire centers in Quesada
- Estate agents in Quesada
- Furniture shops in Quesada
- Garden centres and garden furniture shops in Quesada
- Golf Courses in Quesada
- Grills / gates / metal items shops in Quesada
- Hairdressers in Quesada
- Hotels, guest houses and bed and breakfasts in Quesada and nearby
- Internet service providers that cover Quesada
- Launderettes / dry cleaners in Quesada
- Markets in Quesada
- Medical / Health centers in Quesada
- Pet shops in Quesada
- Pharmacies / Chemist shops in Quesada
- Restaurants in Quesada
- Shopping centres in Quesada
- Sports centres and gyms in Quesada
- Supermarkets in Quesada
- Swimming pool services in Quesada
- Town Halls (Ayuntamientos) in Quesada
- Waterparks/Aquaparks in Quesada
- TalkQuesada » Board index
- The team • Delete all board cookies • All times are UTC [ DST ]
- Our other websites:
- Costa Blanca forum
- Costa Calida forum
- Costa del Sol forum
- Costa de Almeria forum
- Costa de la Luz forum
- Costa Dorada forum
- Costa Brava forum
- UK forum
- Jobs in the UK
- Our policies:
- Privacy policy
- User agreement
- Content policy
- Website created and operated by JSM Forum Websites