Apple iPhone 11 retrieving music and photos onto new device
Posted: Sun Nov 10, 2019 11:45 am
Hello everyone, we were unfortunately robbed at our house in Aspe recently. The thieves robbed a brand NEW MacBook Pro and a Brand NEW iPhone XS as well as an older iPhone 7. I have just purchased a NEW iPhone 11. However when the man in the shop set up my NEW Apple iPhone 11- he was unable to download music and photographs from the Apple iCloud. He said the iCloud was already full - so possibly the photos and music did not get put in the iCloud. However ALL documents and music and photos from the stolen devices were stored on an external hard drive of which as been used previously for backing up the MacBook. Also the music is also stored on my wife’s older MacBook Pro. Contacting Apple here in Spain is a time consuming and most times an uneventful event, so are there any persons whom have experience with Apple iPhone 11 and retrieving stored photos and music from an external hard drive to place on an Apple iPhone 11? Your assistance would be gratefully appreciated as I love my music and miss my lost photos a lot. Please let me know if any of you can assist me in this unfortunate predicament I find myself in?